SSOW Philippines 2024 Post Show Report

The 14th annual Shared Services & Outsourcing Week Philippines 2024 concluded on a successful note. Held from 6-9 August 2024, the country’s top SSO and BPO leaders gathered and explored strategies for transforming shared services from transactional to value-driven operations, focusing on enhancing customer experience, leveraging data analytics for competitive advantage, optimizing processes for scalability, and retaining top talent. Case studies from Japan Tobacco International and B&M Global Services Manila were shared, including insights from site visits to their Manila GBS centers.

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