SSOW Philippines Knowledge Center

SSO&BPO Week Philippines 2025 Agenda

The Philippines, commanding a significant 13% market share in the global IT-BPM sector, holds a critical role in shaping the future of shared ...

Featured Downloads

State of Shared Services Industry: Philippines Market Report 2024

The Philippines is only predicted to grow as a leader in the BPO sector, with a 7% projected growth for 2024. This would raise the count ...

SSOW Philippines 2024 Post Show Report

The 14th annual Shared Services & Outsourcing Week Philippines 2024 concluded on a successful note. Held from 6-9 August 2024, the country’s ...

Is GBS the winning approach?

The answer is yes. Global Business Services (GBS) are highly represented across the Philippines services support landscape. In fact, more than half of the Philippines-based SSOs (way above the global average) responding to a recent SSON survey confirmed their adoption of GBS.In this report ...

Driving Contact Center Excellence Strategize, Evolve And Scale To New Heights

In an increasingly complex, connected world the contact center is set to become the interaction hub of the digital enterprise – responsible for support, interaction, education and data gathering. In an interview report with FRANCEL TABORLUPA, Chief Information Officer, ...

Additional Content Download

Attracting Talent: What are Shared Services Leaders doing differently?

In attracting talent overall, companies are counting on a strong company brand first. What is becoming more important is a commitment to diversity, equity, and inclusion. This infographic encompasses how Shared Services Leaders in the Philippines are adapting to the evolving gig economy. Download to read on.

Eliminating Hurdles To Scaling RPA

In this article, Steve Harris, Managing Director, ANZ Global Services and Operations Philippines, spoke about how shared services practitioners can scale up robotic capability across the enterprise.

A New Shared Services Model for the Philippines

In light of new technology innovations that are replacing human labor with software, or robotic labor, the market is experiencing the early rumblings of what promises to be an earthquake to shake traditional operating models. Are you ready for the digital workforce?

Sponsorship Opportunity

SSOW Philippines 2025 Sponsorship Guide

The world of Shared Services, Business Services and Outsourcing is constantly evolving. As a result, SSOs in Philippines are looking at ways to differentiate themselves while value adding to the Shared Services ecosystem in the region. Traditional reports, processes and methods have made way for automation and streamlined multi- functional...

Event Information

Attendee Profile list 2024

Find out who will be joining us at this year's conference - from companies to job profiles.This list is updated regularly, so grab a copy of the Attendee Profile List now.