Cliff Eala

Beanbags, burgers and beaches are default tools managers use to enhance employee experience. Beanbags come with billiard and ping pong tables, lounges, gardens and game rooms. Burgers come with beer and daily barbeques. Beaches represent opportunities for team building and wellbeing seminars. When salaries are at par with the industry, they represent no come-on, and managers layer on beanbags, burgers and beaches. But, when every industry player uses these same tools, how do we elevate employee experience? 

A behavioral and data sciences approach to this challenge starts with defining a measure representative of our desired employee outcome, e.g., retention rate. We identify behaviors predictive of retention and find workplace contexts and emotions associated with these behaviors. We then implement programs to promote these behaviors and contexts by mapping employee journeys, diagnosing barriers and benefits, and designing change interventions. Discover how to operationalize this scientific, data-driven and innovative approach for sustainable employee wellbeing, retention and productivity.