David McFarland

David is a transformational leader with more than 20 years of experience across a variety of business units including GBS, Digital Operations, Sales, Technical Solutions, Professional Services, Customer Experience, Business Optimization and Customer Service. David’s teams have scored in the top 10% globally in associate engagement for more than 5 years in a row. Delivering 10x previous year results; building trust while growing revenue, profitability and customer satisfaction. David is an alumni of the Professional GBS® Masters Certification Program offered jointly by SSON and Inixia.