Philippines #1 Shared Services & Business Services Platform
Karla Caberte
Site Process Lead, GBS Onboarding to Resolution LexmarkKarla Caberte has over 20 years of strong leadership experience in the IT-BPM, Contact Center, Shared Services Center, and Global Business Services industry, with roles ranging from Services to Partner Management. Currently serving as a Site Process Lead at Lexmark, she is committed to driving innovation, organizational development, and continuous improvement. Her experience spans project management and strategic leadership, contributing significantly to the enhancement of GBS foundations and principles. Karla is involved in driving expansions of global footprints, influencing strategic projects, and fostering a culture of excellence through continuous improvement initiatives. As an organization, they are focused on process re-engineering opportunities and challenging current process status quo by understanding new digital capabilities and how they can support our strategic business transformation.
Main Conference | Day One - Wednesday, 7 August 2024
5:30 PM The Results Are In! SSON Research & Analytics Benchmarking Results from the Top 20 Most Admired SSO/GBS in the World
SSON Research & Analytics has just unveiled the Top 20 Most Admired SSO/GBS 2023 list and will be presenting some of the aggregated performance trends from the Top 20 winners focusing on people, technology, and productivity.
Find out what “good” looks like and how to push your SSO/GBS up the value curve.
Main Conference | Day Two - Thursday, 8 August 2024
10:30 AM Transforming GBS Operations in the Age of Autonomous Enterprise
During this session, Karla Caberte – Lexmark Site Process Lead, GBS Onboarding to Resolution - will offer valuable insights into navigating the path toward enhancing operational efficiencies. With the emergence of digital solutions presenting a myriad of new capabilities and opportunities, leaders are tasked with reassessing past assumptions and methodologies through this fresh lens. Through a compelling use case, Karla will illustrate how Lexmark successfully transformed processes by reconceptualizing the role of digital solutions and their ability to recalibrate previous decisions. Much of our success hinges on our capacity to reimagine and effectively orchestrate technology within our operational frameworks.
Check out the incredible speaker line-up to see who will be joining Karla.
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