Ray has 20 years of professional experience in the fields of Quality Management, Training, Sales, Marketing, Business Process Modeling and Operations, He has been involved with the Academe, Legal, Business Process Outsourcing and Shared Services Industries. Ray is a Certified Lean Six Sigma Master Black Belt, Tenured PQA Assessor and Certified Process Professional. He is primarily focused on Process Simplification, Leadership Development, Metrics Creation, Business Transformation and Performance Measurement using the PQA Framework.