EVOLVING AND FUTURE-PROOFING GBS:
ENABLING ENTERPRISE TRANSFORMATION & MOVING GENERATIVE AI ADOPTION FROM 'WHY' TO 'HOW'

October 2025 | Amsterdam

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SSOW Autumn Speakers

Inspirational Keynote Speaker

Lord Sebastian Coe
renowned Olympic gold medallist
President of World Athletics

Our Expert 2024 Line Up:

Madeleine Roach
Executive Vice President, Head of Business Operations
Sanofi

Dan Rose
VP of Business Services
Insulet

Manoj Kalra
Global Head of Group Business Services & Senior Vice President
dsm-firmenich

Phil Priest
Head of Global Business Services
Rolls Royce

Robert Weltevreden
Global Business Services Advisor
RW Advisory Ltd

Lizzy Bowling
Executive Director, Head of Strategy and Service Management Global Business Services
Astellas Pharma Europe

Venkat Amble
Head of CRM, West Europe & Africa – Global Business Services
Siemens

Davis Aguilar
Head of HR Operations
Diageo

Salvatore Russo
Head of GBS & Enterprise Location Strategy
AstraZeneca

Richard Williams
Finance Strategic Initiatives
Mars Global Services

Aneta van den Kieboom
Senior Vice President, Head of Global Shared Services
RHI Magnesita

Puneet Uppal
Head of Global Business Operations
Diageo

Ana Martins
Head of GBS
Syensqo

Harry Whythe
Head of Technology & Transformation, FSSC
Bunzl UK & Ireland

Tom Bangemann
Head of Data Development & Research
SSON Research & Analytics

Leigh Nicholson
Strategy and Program Delivery Solutions Lead, Takeda Business Solutions (TBS)
Takeda

Keith Cowart
Global Market Owner – Receivables
FIS

Maria Salvatore
Transformation Director
PEPCO Group

Mira Viswanathan
GBS & Finance Transformation Programme Office Director
Imperial Brands PLC

Deborah Kops
Founder
Sourcing Change

Michael Van Der Ploeg
Vice President Global Business Services and Corporate Controller
Amway

Edoardo Peniche
SVP GBS
IFF

Carolyn Isaacs
Global Director Finance Services and Transformation
Dentsu

Stuart Martin
Colleague Success Director & People Platform Lead, People & Places
Lloyds Banking Group

Rodrigo Pullin
Former Transformation and Digital Executive, GBS
BAT

Phil Gillingham
Director Global HR Operations
Microsoft

Craig Foster
Director, HR Digital Transformation
Microsoft

Piotr Andryszak
Director, HR Services Europe
Signify

Ben Holmes
Head of Reporting, Process Improvement, Automation & Expenses
Balfour Beatty

Bjorn Dumortier
Director Finance Operations
Zalando

Mihaela Cretu
Director, Global Shared Services
Puratos

Marc Ferre Hausmann
Managing Director, Global Business Services Barcelona
Bayer

Csaba Szende
Senior Director, Shared Services – International
HelloFresh

Lidia Niculai
Group Director & General Manager, F&A Global Shared Services
The Duracell Company

Matt Boucher
Head of Logistics People Operations
Ocado Group

Mike Smith
Vice President & General Manager
Eli Lilly GBS Centres – Cork, Kuala Lumpur, and Mexico City

Irfan Ali
Director, Digital, Automation & Innovation
Bosch Service Solutions

Hélène Dore
Global Chief Transformation Officer Finance & Legal-Finance Data Domain-Finance SSC Strategic Lead
L'Oreal

Ekkehart von Roda
Senior Director Finance Transformation Office
DHL

Kim Leandersson
Head of Telia Global Services Lithuania
Telia

Jeremy Allan
GBS Programme Director
Johnson Matthey

Adriana Niecko
Global Operations Support Director
Coloplast

Peter Hessel
Director Service Excellence
EDGE GROUP

Holly Ferreira
Director Group Controllership & Process Excellence
Thermo Fisher Scientific

Ruta Dalton
Head of Finance Strategic Projects
News UK

Anup Singh
Head of Program Management Office
Pandora

Sandeep Kulkarni
SVP and Head of Worley Enterprise Services
Worley

Priyaranjan (Ranjan) Jha
SVP and Head, Global Business Services
Iron Mountain

Kamila Grembowicz
Head of Global Business Solutions
Astellas Pharma

Simon Miller
Managing Director
NHS ELFS Business Services

Filippo Passerini
Co-Founder
Inixia

Hajnalka Asztalos
Managing Director, Shared Services
AGCO

Elias Albino
Global Services & Solutions HR Head & Global HRBP for Group Finance, Productivity and Strategy (FIPS)
Syngenta

Rahul Malhotra
Group Shared Services and Busine Transformation Leader
EPTA Group

Andreas Tagkalakis
Head of Global Master Data Management
OMV

Vincent Lacour
Director & Global Process Lead, GBS Onboarding to Resolution
Lexmark

Sarunas Suipis
MD & EVP
Citco Fund Services Lithuania

Rich Gosling
Vice-President Weir Business Services
The Weir Group

Fraser Kirk
VP HR Transformation & Systems
GKN Automotive

Steve Rudderham
Head of Global Business Services
Carrier

Naomi Secor
Global Managing Director
SSON Research & Analytics

Tony Saldanha
President
Inixia

Nadine Fischer
Director, GBS Strategy, Governance and Compliance
adidas

Shak Akhtar
General Manager, Finance Automation
Redwood

Tamsin Hoborough
VP, Integrated Shared Services
Coca-Cola Europacific Partners

Dan French
CEO
Consider Solutions

Andras Kohl
Head of Finance Business Services - CE
Tesco Business Solutions

Steve Fox
Process Excellence Leader
Consider Solutions

Harvey Campbelton
Shared Services Business Partner
Consider Solutions

Juan Stein
Global BPO Governance Lead
Microsoft

Inga Donets
Modern Finance Corporate Champ
Microsoft

Andrea Schaffell
Director Shared Services
Equans

Dave Marton
Vice President, Global Business Services
BD

Brian Morgan
Senior Director, Strategy and Go To Market – Invoice to Cash
Blackline

Armand Angeli
Vice-President Digital Transformation Group
DFCG

Sriram Panchapakesan
CEO Telecommunications, Media, Technology and Europe Markets
Sutherland

Mark Boakes
Client Advisory and Strategy Consultant
Thomson Reuters

Jamel Ziani
Global Vice President, Global Financial Services
The Estée Lauder Companies Inc.

Shilpa Ahluwalia
Group Customer and Colleague Operations Director
Tesco

Rakesh Sangani
CEO & Founder
Proservartner

Gooty Chakradhar
Global Head of Intelligent Process Automation and UKI Head, Intuitive Operations
Cognizant

Krishnan Raghunathan
Head, Finance & Accounting Services
WNS

Puneet Chopra
SVP – GBS Practice
Teleperformance

Punit Bhatia
Head of Business Operations and Transformation (GBS)
NTT Data

Mark Lindblom
Regional Vice President – EMEA Account Management
Blackline

Keesup Choe
CEO
PredictX

James David
GBS Strategy Director
AstraZeneca

Timea Radics
Head of BSC
Trivium Packaging

Bob Booth
Chief Professional Services Officer
Basware

Marcus Beaver
Country Leader - UK & Ireland
Strada

Michael Funnell
VP of Travel Services
Barclays

Rajesh Nair
Head of GFS Strategy and Service Enablement
AstraZeneca

Candice Sieg
Independent GBS Leader
-

Dirk Renders
Global Director, Statutory Accounting
Archer Daniels Midland Company

Jonathan Philip
Geography Head of UK and Europe
EXL

Sema Fongod
Head of Growth Office, Automated Finance
FIS

Peter Sowrey
Former Chief Procurement Officer
Centrica

Michelle Winestock
SVP, GBS Practice
Teleperformance

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