Click the download button below to view the 14th SSOW Latam Sponsorship Prospectus. 

The Latin American shared services market has made significant progress over the past few years. The market is shifting from transactional, human-based work towards knowledge-driven activity that is enabled by data and automation. Yet, and despite the anxiety unleashed by “automation”, this has not translated to obvious job losses. Instead, Latin American shared services organizations (SSOs) are developing new competencies and taking on growth without adding headcount, frequently by leveraging new Centers of Excellence and expanding into new services and geographies.

View the market report to uncover:

• The overall 2019 SSO landscape in Latin America
  
• The top functional services & operating models
• The growing emphasis on Centers of Excellence (CoEs)
• SSO expansion plans for the next 12 months and productivity improvement targets
  
• Intelligent automation implementation and integration (including cognitive solutions, AI, blockchain, intelligent chatbots, machine learning)
• GBS objectives for the next five years
• Top talent challenges and skills deficits within existing shared services staff
• And much, much more!
  

SSON’s Global editor Barbara Hodge speaks to two transformation leaders in Latin America who are guiding automation through their enterprise to get tips on change management strategies that work. New automation solutions impact not just our work but our life – and are introducing disruptive work practices. The benefits are there, without doubt, but the potential for human resistance to hinder advancements is all too great. Change management is the tool to get this done.

Here are some strategies to lead automation change with:

• Promote Change as a Career
• Use the Power of a Center of Expertise
• Leverage Subject Matter Experts and 7 more strategies!

While the US and UK generally lead the world in terms of shared services, we have seen, over the past five years, extraordinary growth from the Latin American region. Playing into the region’s favor are the high skill levels of its talent pools, established infrastructure, and time zone proximity to North America (whereby it should be noted that 75% of the SSCs are predominantly servicing in-region, however). However, with the majority of centers in the fastest growing (by number of SSCs) countries domestic-HQ based, it’s also a sign that, across Latin America, enterprises are grasping the benefits of shared services.

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. Play with the data to answer core questions such as:

• What is the most significant challenge Latin American SSCs face regarding talent?
  
• What are the most noteworthy skill deficits within SSC staff in this region?
• What is the most popular strategy to attract and retain talent?
• Where are Latin American SSCs on their IA/ RPA journey?
• Is there a strong preference for any strategies to develop IA capability?
• What is the most popular way Latin American SSCs are incorporating IA/ RPA?
• What are the technology priorities for HR SSCs?

We sat down with two of our speakers from 2018, Mirtha Yamamoto and Charlie Calderon, to hear their top recommendations for building multi-function shared business services and for driving operational excellence with limited resources.

Mirtha Yamamoto is the Group Director of Shared Services Delivery Americas at MMG and Charlie Calderon is the Global Head of Operational Excellence for World Vision.

Presenta esta carta personalizable a tu Jefe la cual detalla las razones por las que debe asistir al 14mo Shared Services & Outsourcing Week Latino America, y estará seguro de recibir permiso para unirse a nosotros.

Do you want to double check and see if you need to obtain a visa to attend SSOW LATAM 2020 in San José? If so, we have you covered! Take a look at the breakdown we put together of Costa Rica's visa requirements by nationality. We have also included a list of exciting experiences you can enjoy while you are in Costa Rica.

¿Quiere verificar dos veces y ver si necesita obtener una visa para asistir a SSOW LATAM 2020  en San José? Si es así, te tenemos cubierto! Eche un vistazo al desglose que reunimos de los requisitos de visa de Costa Rica por nacionalidad. También hemos incluido una lista de experiencias emocionantes que puede disfrutar mientras se encuentra en Costa Rica.

Take a look at the Shared Services experts that have registered for this year's online event, SSOW LATAM Finance & Accounting

CEOs, VPs Generales Gerentes, Directores, Gerentes Regionales y Analistas se reunirán este noviembre para discutir nuevas perspectivas acerca de servicios compartidos.

Present your boss with this customizable letter detailing the reasons why you should attend the upcoming event this September in San Jose and you'll be sure to receive permission to join us.

Con el numero asistentes duplicando en el evento de 2018, ¡la Semana de Servicios Compartidos y Outsourcing de América Latina 2019 fue la iteración más grande que hemos realizado! Con el 75% de nuestra audiencia de profesionales de SSO, incluidos ABB, Bridgestone, PepsiCo, Pfizer, AeroMexico, Citi, Uber, Equifax, Intel, Experian, Johnson & Johnson y BIC, San José era el lugar ideal para aquellos que buscan mejorar sus servicios en la región.

La función y el valor agregado de los Servicios Compartidos se redefinen constantemente a medida que el entorno empresarial interno y externo continúa cambiando.

La digitalización, la demanda de datos en tiempo real y, más recientemente, la automatización, se combinan para presurizar los Servicios Compartidos para que reaccionen y se adapten. Los líderes con visión de futuro ya están mirando hacia el futuro, para que puedan satisfacer las demandas del mañana y comenzar a correr.

ScottMadden, Inc., una de las empresas de consultoría de gestión general líderes en América del Norte que se especializa en servicios compartidos, recientemente se unió a líderes de la industria como patrocinador y presentador en el evento de Servicios Compartidos y Outsourcing Week Latin America de SSON. Este evento ofreció una plataforma única para que los asistentes aprendan lo último en excelencia operativa, gestión del talento, servicios empresariales globales, automatización de procesos robóticos (RPA) y automatización inteligente.

Sin un enfoque integral para impulsar el cambio, incluso la estrategia de transformación de negocios más intocable no se concretará. Durante el evento, Brad DeMent, socio de ScottMadden y presidente del evento, y Eduardo Prada, director de Eduardo Prada Consulting, facilitaron el taller, “Principios rectores para crear la organización de servicios compartidos de la próxima generación”. La sesión exploró los desafíos más generalizados de la gestión del cambio. Los líderes de servicios empresariales se enfrentan cuando se trata de servicios compartidos / externalización y cómo superarlos mejor.