In 2023, the generative AI revolution began, and the Shared Services & GBS industry quickly got on board to stay competitive. As we look forward to 2025, a staggering 77% of GBS leaders agree that generative AI is vital. Yet, it's surprising that over 50% of these leaders haven't started or completed a generative AI project. It's time to take action and not get left behind!

In our latest report with SSON, we are delighted to present recent insights into the application of generative AI in shared services over the past year. This report enables you to benchmark your organisation against competitors and understand their utilisation of this technology.

In the report, we will:

• Deep dive into how AI can be a game-changer in Customer Experience, Finance, HR & Recruiting and Change Management
• Navigate issues such as data privacy in Gen AI
• Explore current inconsistencies with the technology
• Examine real-world case studies from Siemens GBS, Mars and Swiss Re among others

This report is your key to understanding the impact of generative AI in shared services over the past year and how to enhance or implement it within your organisation. Stay ahead of the curve and get your copy today!