When it comes to enterprise transformation, failure along the way is inevitable. With GBS and shared services leaders working in an industry that has been maturing and thriving over the past 3-4 decades, they are facing one of their toughest challenges yet: their ability to evolve and transform. However, it is important to understand that facing and overcoming these challenges head-on is an integral part of the transformation process. It is about navigating these hurdles, such as embracing a digital transformation strategy and integrating it within a global strategy framework, learning from your failures, and bouncing back from setbacks, ultimately defining your ability to create lasting success.

In today’s rapidly evolving landscape, characterized by the complexities of the true power of Generative AI, cost pressure, and the demands of becoming a successful digital transformation enabler, leaders must collaborate and share their experiences to address today's challenges.

The data in this infographic provides a unique insight into the challenges shared by over 70 Shared Services and GBS leaders, where they identify their key priorities in their journey to enable enterprise transformation.