As the shared services model repositions itself for the data-driven, digital, ecosystem we see tremendous new potential for ambitious leaders. The competition regarding talent remains critical, as does finding talent with the right skills and capabilities required. Today, shared services and GBS can and are playing an ever more strategic role in enabling enterprise business success. This Visual Analytics Workbook highlights survey data from the UK and mainland Europe. It identifies the trends defining the current status quo, as well as opportunities and strategic planning for the future.