The traditional GBS model is undergoing a significant transformation. Providing cost-savings is no longer enough and shared services are struggling to prove their worth to their internal customers.

In this 12-page report, packed full of industry analysis from SSON Research and Analytics, we’ll examine exactly why GBS organisations fall apart and how you can avoid the pitfalls many unsuccessful GBS leaders fall into.

This report covers:

• Why do GBS organisations fall apart?
• How leading GBS organisations are fighting back!
• Adapting GBS strategies to meet enterprise goals in the age of AI
• Incorporating ground-breaking new services into GBS
• Incredible customer experience & selling your shared services