As business service organisations continue to push the envelope, we see a new breed of GBS leaders who are acting as chief operating officers or chief transformation officers, not only to provide service and support but also to enable value and transformation at the enterprise level. This session will showcase how these leaders are driving this new trend forward in reality:

·       Creating a service organisation that goes beyond GBS, expanding into business operations to include commercial, R&D, Supply Chain to cover the entire value chain

·       Rethinking business units and trailblazing on value creation beyond efficiency and productivity to fuel business growth

·       Building best-in-class business support capabilities across the full organisation

·       Overcoming the change barriers to push through large scale complex transformation

The GBS industry has gone through a tremendous journey in the past few decades. Efficiency and effectiveness have become the brilliant basics, and the new imperative lies on the driving agility, flexibility and customer experience. Join this fireside chat to hear the key approaches to navigating this paradigm shift.

·       How focusing on speed and experience can create greater opportunities for value creation

·       Moving towards an agile GBS: what does that mean and what are the key steps and best practices?