“End to End” Processes and “Global Process Ownership” is part if every GBS (and beyond!) strategy. Aspirations are high but execution is hard, for numerous reasons. This workshop is about breaking through those barriers with practical strategies, tools, approaches and behaviours. Sharing best practices with interactive discussions and exercises, this workshop will challenge and inform GBS leadership, current or aspiring “Global Process Owners” (GPOs) and Service Delivery leaders with practical models and tools to enhance end-to-end process alignment, innovation and experience across the organization.

The workshop will cover:

·      “End to end” process context

·      “Shift left” thinking & behaviours

·      Process Ownership vs Process Orchestration

·      Expectations & barriers to success

·      “What does good look like”

·      End to end processes, WIIFM, defects and customer experience (cx)

·      The stakeholder “coalition”

·      Stakeholder segmentation, communication, cadence

·      Execution, bias for action, 3 year strategies & 100 Day P&L Impact Plans

·      The “end to end” process and “experience ownership” playbook

As companies more carefully prioritise new investment areas, the cost and efficiency mandate for GBS is returning in a big way. How are we sweating the assets to achieve more with less? How do we bring our focus right back to the basics of process and standardisation effectively? In this session we invite GBS leaders to share their current approaches and best practices:

·       Back to basics with process redesign and process improvement to drive standardisation

·       From scaling to stabilisation: refocusing on the fundamentals of operational and process excellence

·       How are we better leveraging our existing technologies and systems?

·       Choosing the right method and tools for process standardisation and automation