As global enterprises - especially those operating within matrix organisations - continue to scale their transformation efforts, they encounter complexity and clutter. Traditional hierarchical structures and functional silos often impede progress. This panel brings together the most experienced leaders from the industry to explore new approaches to enterprise transformation and the fundamental change of the GBS role.

·       Elaborating on the underlying organisational challenges towards agility and simplicity

·       Will customers care if we are the front office or the back office? An outside-in organisational design to drive a more effective end-to-end global organisation

·       What would the new architecture look like for global services?

·       Why aren’t more companies succeeding in this approach. Sharing key success factors. 

The GBS industry has gone through a tremendous journey in the past few decades. Efficiency and effectiveness have become the brilliant basics, and the new imperative lies on the driving agility, flexibility and customer experience. Join this fireside chat to hear the key approaches to navigating this paradigm shift.

·       How focusing on speed and experience can create greater opportunities for value creation

·       Moving towards an agile GBS: what does that mean and what are the key steps and best practices?