Davis Aguilar is a Global Business Services Executive with 18 years of experience in the BPO industry. He started his career leading customer service teams for a variety of companies such as Barnes and Noble and Tech Data, later moving into the HR space with First Data in Costa Rica. He joined Mondelez International in 2015 as HR Operations Lead for the Americas, supporting the set-up of the newly created Service Centre. A basketball coach and player for most of his life, he found a passion in helping others better themselves. Davis considers himself a perpetual learner and an avid reader always in search of new ways to connect people with their aspirations and potential whilst driving for operational excellence. In 2017, Davis conceived and implemented an international exchange program to allow Mondelez employees to move across countries: “The Destination Program” which won the 2019 SSON ‘Creative Talent Management Impact Award’. He is currently leading the Payroll Transformational Journey for Mondelez across the globe. Originally from Costa Rica, Davis moved to the UK in 2017 where whenever he gets the chance, loves to escape on the weekends on his motorbike and explore new places
Over the past few years, Diageo has gone through a fundamental change, embedding GBS at the heart of its operations. This session will walk through the journey they have been undertaken in HR transformation, sharing stories of defining moments along the way.
· From inward-facing practice to an integrated HR operating model: what are the key ingredients for bringing about fundamental change
· Building bridges and reconstructing relationships, sharing stories of pivotal moments when the penny dropped
· Implementing and scaling service placement as a key priority of the HR operating model evolution
· Introducing a robust GPO framework for operational enhancement
Check out the incredible speaker line-up to see who will be joining Davis.
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