Our time has come, as a mature GBS industry. Within a short four decades of existence, we have evolved from being the back-office organisation to being the instrument of choice of boards to transform the company. Recognising this moment, SSON Research & Analytics and Inixia have brought together the GBS industry founders and elite leaders to document the book of standards for this area. Our goal is to help accelerate the power and maturity of GBS’ everywhere by making best practices openly available. SSON Research & Analytics is proud to inaugurate the first draft of these standards. A panel of the industry gurus will introduce the standards and share top insights and advice for GBS leaders.