SSOW INNOVATE-A-THON: INNOVATE, CO-CREATE, IMPACT

A hackathon-inspired event designed for GBS, Shared Services & transformation leaders to develop innovative solutions to real-world challenges

Why?

·       Learn tools to think creatively and boost collaboration within your own organisation to solve complex business and customer challenges 

·       The practice to pitch, create buy-in and secure sponsorship for new business cases

·       New, innovative ideas and solutions to shared challenges

·       Unique and unparalleled in-depth networking with your peers

How?

·       Attendees will be divided into groups of 6 as a team

·       Teams pick their Challenge Statement as well as their group name, group ethos and solution for the challenge

·       A guided process for teams to work through a solution and a pitch based on the problem statement

·       Teams pitch their solutions to the judging panel

·       Awards ceremony and trophies follow for the category winners and the deliverer of the best pitch

What? (The Challenge Statements)

CALLENGE STATEMENT ONE: CREATING YOUR OWN LAUNCHING & MIGRATION PLAY GUIDE (BEST FOR THOSE WHO ARE EMBARKING ON THE SHARED SERVICES JOURNEY)

·       Step one: Embarking on strategy - creating a business case to move into shared services

·       Step two: Setting up a centre abroad - what are the key steps to consider when setting up a centre in a nearshore location? 

·       Step three: Ensuring a successful transition. Which are the first processes to transition? Why and how?

·       Step four: Preparing for go live

Curators:

Bjorn Dumortier, Director Finance Operations, Zalando

Jeremy Allan, GBS Programme Director, Johnson Matthey

Nigel Coffey, Global Business Services Leader, IVC Evidensia

CALLENGE STATEMENT TWO: DEVELOPING AND COMMUNICATING THE GBS VALUE SYSTEM (BEST FOR THOSE WHO ARE MATURING OR REBOOTING GBS STRATEGIES)

·       Step one: Answer the ultimate question - why should GBS exist?

·       Step two: Developing the most impactful value drivers and measurement metrics

·       Step three: Winning internal love. Selling your GBS strategy effectively by converting the shared services language to business language

Curators:

Salvatore Russo, Head of GBS & Enterprise Location Strategy, AstraZeneca

Mira Viswanathan, GBS & Finance Transformation Programme Office Director, Imperial Brands PLC

Phil Priest, Head of Global Business Services, Rolls Royce

CALLENGE STATEMENT THREE: CREATING BUSINESS CASES FOR GENERATIVE AI

·       Step one: Identifying business areas where Generative AI can contribute maximum business value

·       Step two: Developing a solution package to fully implement Generative AI in these business areas

·       Step two: Creating a full business case plan to win the endorsement and investment from the C-suites 

Curators:

Irfan Ali, Director, Digital, Automation & Innovation, Bosch Service Solutions

·       Incorporating cutting-edge technologies like generative AI in customer operations

·       Demonstrating the concept and results of Call Centre Copilots

·       Removing the language barriers through live voice transformation: Sharing the projects and experiences