As global enterprises - especially those operating within matrix organisations - continue to scale their transformation efforts, they encounter complexity and clutter. Traditional hierarchical structures and functional silos often impede progress. This panel brings together the most experienced leaders from the industry to explore new approaches to enterprise transformation and the fundamental change of the GBS role.

·       Elaborating on the underlying organisational challenges towards agility and simplicity

·       Will customers care if we are the front office or the back office? An outside-in organisational design to drive a more effective end-to-end global organisation

·       What would the new architecture look like for global services?

·       Why aren’t more companies succeeding in this approach. Sharing key success factors. 

At SSOW UK, SSON Research & Analytics will have just announced the 2024 Top 20 Most Admired SSO/GBS in the World. Don't miss this brand new, data-rich session, highlighting key performance and process benchmarks across critical areas. Several award winners will join this panel to discuss their continuous improvement journey and how leveraging SSON R&A data has helped them chart the course for success.