GBS organisations need to change how they engage with their customers. Traditional business line strategies are becoming less relevant as GBS offerings continue to expand and evolve into the technology solutions space. The customer engagement model needs to shift towards driving solutions and value for customers, requiring GBS organisations to fundamentally rethink their customer engagement with a true One GBS mindset. Join this session to hear best practices on this topic:

·       Rethinking the customer management model with a focus on solution and value delivery

·       What are the best ways to structure a customer engagement network

·       Leverage the service management platform to drive customer centricity

·       What is One GBS and how do we make this happen?

·       How are we measuring the success of customer management?

·       How is this evolving the GBS operating model?