EVOLVING AND FUTURE-PROOFING GBS:
ENABLING ENTERPRISE TRANSFORMATION & MOVING GENERATIVE AI ADOPTION FROM 'WHY' TO 'HOW'

14 - 16 October, 2024 | Novotel London West, London, United Kingdom

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Jonathan Philip

Geography Head of UK and Europe EXL

As Head of Geography, Jonathan is driving EXL's expansion in the UK, Ireland, and Western Europe. With over three decades of experience in insurance operations, he has a proven track record of transforming operational models leveraging advanced technologies like AI, analytics, and robotic automation to enhance operational efficiency and deliver exceptional results for global insurers. As a C-Suite level insurance operations executive his expertise spans across multiple regions, including Europe, Africa, Middle East, APAC, LATAM and North America.

Conference Day 1: Tuesday 15th October

3:30 PM THE G6 BPO DEBATE: TABLES TURNED, CHALLENGERS SPEAK!

Were you in Lisbon? Watch the G6 Debate? This time we are taking a different tack, asking the BPO challengers to opine on the industry, the competition, and why smaller can be beautiful. The leaders of these more agile, nimble organizations will put themselves in the line of fire, debating such questions as

- What’s the value proposition of a smaller BPO?

- Is the GBS industry moving to best in breed solutions?

- What’s the advantage of partnering with a player that has deep expertise in select areas?

- What should GBS and shared services leaders expect when working with a challenger?

- Is the GBS industry moving to best in breed solutions?

Check out the incredible speaker line-up to see who will be joining Jonathan.

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