At SSOW UK, SSON Research & Analytics will have just announced the 2024 Top 20 Most Admired SSO/GBS in the World. Don't miss this brand new, data-rich session, highlighting key performance and process benchmarks across critical areas. Several award winners will join this panel to discuss their continuous improvement journey and how leveraging SSON R&A data has helped them chart the course for success.

GBS models have been evolving significantly in recent years. More and more companies are embracing the GBS model as the engine for enterprise transformation. However, in more and more cases, we witness full-fledged GBS organisations changing the way they operate or even dissolving entirely. From the organisational design perspective, what are the key drivers behind these triumphs and perils for global business services? What is the optimal way of working for organisations at different maturity stages? What is the ultimate value delivery model? Join this session to hear the most thought-provoking views from our experienced GBS leaders:

·       Full scope GBS vs. functional model. Is there an optimal model to operate?

·       A GBS lifecycle perspectives. From onboarding to letting go - how can GBS continue to evolve to add value to the organisation?

·       Defining and expanding scope - why and how? 

·       GBS Innovation: how can we run our GBS organisations differently?

·       Disrupting ways of working. Being organisationally agile to adopt the right operating model that adds the most value