Michael van der Ploeg is the Vice-President Global Business Services for Amway. Since joining Amway in 2010, he held several leadership positions for the Europe- India-Africa region and globally. Amongst these were Vice-President Global FP&A as well as CFO for Europe, India and Africa. He led implementation of Oracle for his region, redesigned the FP&A function and in-market Finance roles for higher effectiveness in decision support, and established a European Business Service Centre. Prior to joining Amway he held several finance and leadership functions for United Biscuits, Debis Systemhaus and Yves Rocher.
In this session, Michael will be sharing how Amway has set a remarkable precedent by shifting the paradigm from SLAs to tangible business outcomes and has massively improved their NPS score from -30 to +14.
· SLAs are dead. Why and what are the right things to measure?
· Success-as-a-service: setting strategic goals and a transformation roadmap
· Sharing the Amway journey of successfully shifting the NPS scores by 44 points: how did we achieve that?
· What was the improvement and how do we measure success differently?
Check out the incredible speaker line-up to see who will be joining Michael.
Download The Latest Agenda