Michael Van Der Ploeg

Vice President Global Business Services and Corporate Controller Amway

Michael van der Ploeg is the Vice-President Global Business Services for Amway. Since joining Amway in 2010, he held several leadership positions for the Europe- India-Africa region and globally. Amongst these were Vice-President Global FP&A as well as CFO for Europe, India and Africa. He led implementation of Oracle for his region, redesigned the FP&A function and in-market Finance roles for higher effectiveness in decision support, and established a European Business Service Centre. Prior to joining Amway he held several finance and leadership functions for United Biscuits, Debis Systemhaus and Yves Rocher.

Conference Day 2: Wednesday 16th October

11:00 AM CASE STUDY: REDEFINING SUCCESS - AMWAY GBS'S JOURNEY FROM SLAs TO BUSINESS OUTCOMES

In this session, Michael will be sharing how Amway has set a remarkable precedent by shifting the paradigm from SLAs to tangible business outcomes and has massively improved their NPS score from -30 to +14. 

·       SLAs are dead. Why and what are the right things to measure?

·       Success-as-a-service: setting strategic goals and a transformation roadmap

·       Sharing the Amway journey of successfully shifting the NPS scores by 44 points: how did we achieve that?

·       What was the improvement and how do we measure success differently? 

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda