Mihaela Cretu

Director, Global Shared Services Puratos

Experienced executive in Shared Services, Global Business Services and Business Process Outsourcing. 30 plus years in all areas of business services and last five years in Business Process Outsourcing with Puratos Group. Broad experience in leading strategic transformation and operational execution globally. Passioned about driving digitalization in GBS while focusing on customer and stakeholder experience, and operational excellence. Specialities: Shared Services Strategy, sourcing strategies. Change management. Process re-engineering. General Management. B2B manufacturing sector.