Priyaranjan (Ranjan) Jha

SVP and Head, Global Business Services Iron Mountain

Ranjan is a business leader with 25 years of global experience in GBS, operations, digital transformation, analytics, client relationships & marketing. He has worked for PepsiCo, Genpact, Reliance, IBM & Tata group.

At PepsiCo since early 2019, currently he leads global operations of their Global Business Services, responsible for all delivery hubs in the network (China, Egypt, India, Mexico, Poland, Russia & Spain with 6000 associates). In his previous role, he set up the greenfield India centre of GBS and scaled it to over 2000 associates.

Earlier, he was with Genpact for over 14 years where his last role was SVP- Digital & RPA. He was also the Global Leader for their Automotive, Hospitality, Aerospace & Industrial Machinery verticals (c. 3500 FTE). During his time at Genpact, Ranjan spent several years in the US on a key account relationship role.

Ranjan is known for excellence in building, integrating, scaling up and mentoring large, multi-geography teams with change management during stress and restructuring. He is passionate about organisational culture, communications and process excellence.

Ranjan holds an MBA from Indian Institute of Management, Lucknow, and a mechanical engineering degree from National Institute of Technology, Silchar. He is also a certified Six Sigma professional. Ranjan is actively involved with NASSCOM, and advises a handful of startups in healthcare, education and not-for-profit sectors.

He is keen on medieval European and colonial history, biographies, classical music and giving back.

Conference Day 1: Tuesday 15th October

9:35 AM THE MILLION DOLLAR QUESTION FIRESIDE CHAT FROM GBS LEADERS TO CHIEF TRANSFORMATION OFFICERS: HOW CAN GBS REDEFINE BUSINESS OPERATIONS AT THE ENTERPRISE LEVEL?

As business service organisations continue to push the envelope, we see a new breed of GBS leaders who are acting as chief operating officers or chief transformation officers, not only to provide service and support but also to enable value and transformation at the enterprise level. This session will showcase how these leaders are driving this new trend forward in reality:

·       Creating a service organisation that goes beyond GBS, expanding into business operations to include commercial, R&D, Supply Chain to cover the entire value chain

·       Rethinking business units and trailblazing on value creation beyond efficiency and productivity to fuel business growth

·       Building best-in-class business support capabilities across the full organisation

·       Overcoming the change barriers to push through large scale complex transformation

Check out the incredible speaker line-up to see who will be joining Priyaranjan (Ranjan).

Download The Latest Agenda