Gone are the days when GBS growth is purely measured by headcount. Facing the new age of Generative AI head on, GBS organisations must prepare themselves for the new race of productivity and efficiency to stay relevant. This session promises to be a profound dialogue, bringing in perspectives and experiences from some of the industry pioneers on how they are building a solid foundation for AI adoption.

·       When AI skills are lacking the market, time to build your own. Upskilling employees on AI capabilities and expertise

·       Establishing Centers of Excellence to drive systematic implementation on AI

·       Collaborating with technology partners and BPO providers along the way to build a longer-term AI ambition

·       Creating a mindset and build expertise and knowledge within GBS so that different initiatives such as Gen AI can flourish