The GBS industry has gone through a tremendous journey in the past few decades. The key approaches to launching shared services and GBS have been shifting towards a more agile based method. What does that mean and how can you build an Agile GBS from the beginning? This masterclass invites experienced GBS Leaders that have accumulatively launched more than a dozen GBS projects. They will be sharing the do’s and don’ts, lessons learned and some of the pitfalls to avoid from their very own experience:

·       Moving towards an Agile GBS: what are the key steps and best practices?

·       Do’s and don’ts when setting up your technology infrastructure

·       What have we learned? Common pitfalls in over a dozen GBS launch experiences