“End to End” Processes and “Global Process Ownership” is part if every GBS (and beyond!) strategy. Aspirations are high but execution is hard, for numerous reasons. This workshop is about breaking through those barriers with practical strategies, tools, approaches and behaviours. Sharing best practices with interactive discussions and exercises, this workshop will challenge and inform GBS leadership, current or aspiring “Global Process Owners” (GPOs) and Service Delivery leaders with practical models and tools to enhance end-to-end process alignment, innovation and experience across the organization.

The workshop will cover:

·      “End to end” process context

·      “Shift left” thinking & behaviours

·      Process Ownership vs Process Orchestration

·      Expectations & barriers to success

·      “What does good look like”

·      End to end processes, WIIFM, defects and customer experience (cx)

·      The stakeholder “coalition”

·      Stakeholder segmentation, communication, cadence

·      Execution, bias for action, 3 year strategies & 100 Day P&L Impact Plans

·      The “end to end” process and “experience ownership” playbook