ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
CELEBRATING 27 YEARS WITH THE BUSINESS SERVICES INDUSTRY
The 27th Annual Shared Services & Outsourcing Week Asia 2024 was our most dynamic event yet, gathering close to 200 Shared Services, GBS, and industry leaders from across the region. As we gear up to celebrate more than two decades of immense growth, SSOW Asia continues to shine as the pinnacle event in the community.
Reflecting on the past two decades, we've witnessed a remarkable evolution from traditional outsourcing to the rise of GBS, driven by automation and an employee-focused culture. Despite recent global challenges, our industry has adapted – we've thrived, demonstrating resilience and agility.
At SSOW Asia 2024, we delved into critical themes such as change management, harnessing data & analytics and integrating the people experience into our core values. The 2024 Post-Show Report captures these insights and more, offering a deep dive into the discussions and learnings from this year's event.
Download the 2024 Post Show Report!
MEET THE SHARED SERVICES & GBS LEADERS WHO JOINED US!
Rajeev Mall
Vice President - Mondelēz Digital Services
Mondelēz International
Sai Kuan Yuen
Deputy Chief Executive
VITAL Shared Services
Arne Graeber
CEO / Chairman of the Board of Directors
Commerz Trade Services (a subsidiary of Commerzbank AG)
Vanessa Rechter
GBS Head Europe & APMEA
Kerry
Stephan Bily
Vice President, Global Business Services (GBS) President
Lexmark R&D Corporation
Beth Villanueva
Head of Shared Services Center Delivery Excellence Team
Essilor Shared Services Philippines Inc.
Kenneth Lim
Head, NTU Shared Services
Nanyang Technological University Singapore
Puneet Gupta
Managing Director
MUFG Investor Services Malaysia
Raquel Torno
Head of Procure To Pay, Tax and Integration Team
Coca-Cola Bottlers Business Services
Cindy Choong
Global Business Services Director for APAC
ADM
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered
Yasmin Bte Mohd Ramzi
Head of People Strategy
Tenaga Nasional Berhad GBS
Sharmini Krishnan
Head of PMI Business Solutions (Philippines) Inc.
Philip Morris International
Nathalie Bernardo
Vice President and Site Head
Sun Life Global Solutions Philippines
Sankar Narayan S
Global Business Services India Site Head
Smith and Nephew
Yasutaka Zushi
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead
Takeda Pharmaceutical Company Limited
Sandeep Poddar
Global Head of Record to Report & India Site Lead
Philip Morris International
Chen Theng Aik
Director and Head of Center for Financial Services (CFS)
Pall Corporation
Naveen Mohan
GBS Head - Asia-Pacific
Siemens Technology and Services Pvt. Ltd.
Vandana Sharma
Head of GBS AMEA
Kellogg Company
Cindy Shi
Head of Amway Global Business Services
Amway China
Shee Na Wee
Senior Director - GBS Malaysia
Smith & Nephew
Mark Bueltel-Herz
Managing Director
BASF Asia-Pacific Service Centre
Nurmurniza Md Zakaria
Head of Operations TGBS
Tenaga Nasional Berhad GBS
Luke Joseph
Vice President GBS Procurement S2C and Head of Country
BP Malaysia
Susan Atmaja
Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea Markets
IBM
Volodymyr Volkov
Marketing Services Delivery Director GBS Asia Pacific, Americas, MENEAT, CIS
JTI (Japan Tobacco International)
Freddie Yong
Innovation and Product Management Lead
AstraZeneca APBS Sdn Bhd
Natalia Purba
Change Management Lead
PT Pertamina (Persero
Len Fernandez
Head of Business Excellence
Coca-Cola Bottlers Business Services
Chris Mulliken
Head of Transformation Management; Innovate Jardines
Jardine Matheson
Dharmender Kapoor (DK)
Chief Executive Officer
Mindsprint
Biddappa Sachin Machanda
Country Manager & Vice President
ProHance
Nandheesh Sathyavelu
Director of Statutory Reporting
Thomson Reuters
Sakshi Rehani
Statutory Reporting Proposition Lead, Asia & Emerging Markets
Thomson Reuters
Deepak Mendiratta
Senior Director of People & Culture
Annalect India
Florian de Longvilliers
Former Regional Finance Director
APAC Operations and Transformation
Syazana Lim
Senior Analyst & Head of Product
SSON Research & Analytics
Soundar R
Associate Director – Finance & Accounts Practice & Transformation
Mindsprint
Congratulations to all Winners from the SSON Impact Awards Asia 2024
SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiative. View the 2024 Winners here.
What our Attendees Had to Say
SSON is a great conference to meet industry experts and understand the trends in the industry. The SSON awards is a great forum to showcase the work and get the validation through the awards ceremony. Always looking forward to attend SSON Conference every year.
Enjoyed listening to all speakers’ sessions about the challenges they are facing and how they are overcoming them – really good benchmarking opportunity.
Content is super relevant to the challenges that GBS are facing right now: Technology, Customer centricity, and Talent management.
WHAT SSOW ASIA 2024 LOOKED LIKE
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Asia’s No.1 Series of Shared Services & GBS events will be back in 2025!
Next up is the 28th edition of the Shared Services & Outsourcing Week Asia in October 2025.
To secure a spot, book online now. And, for any assistance, please contact us below.
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QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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