Asia’s #1 Leading Shared Services & GBS Industry Platform
October 15 - 18, 2024
| One Farrer, Singapore
15 October | Change Management in Shared Services Focus Day
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by SSON Network
10:35 am - 10:40 am
Opening Remarks by Chairperson
10:40 am - 11:20 am
Building Culture & Change Management within your Centre – Making Change Everyone’s Business
Dr. Omer Softic -
Head of Transformation & Global Business Services Operations,
IFFCO Group
- Sharing different change management strategies with do’s and don’ts which have had different outcomes
- Using chargeback mechanism to drive change and SS adoption
- Best practices learned over the past twenty years for a large-scale transformation
11:20 am - 12:00 pm
How can You have Effective Change Communication Strategies?
- Crafting clear and compelling change messages: tailoring communication for different stakeholders
- Leveraging communication channels: from town halls to digital platforms
- Measuring communication effectiveness: feedback mechanisms and continuous improvement
12:00 pm - 1:00 pm
Lunch & Networking Break
1:00 pm - 1:40 pm
Deploying Effective Change Management Tools and Techniques
- Utilising project management methodologies for change implementation
- Leveraging technology for change enablement: automation, analytics, and AI
- Establishing change governance: roles, responsibilities, and decision-making structures
1:40 pm - 2:20 pm
Building Resilience for Future Changes Amidst Geopolitics and Technology Advancements
- Anticipating and adapting to emerging trends and disruptions
- Developing change resilience skills: training and development programs
- Creating a change-ready roadmap: incorporating lessons learned into future change strategies
2:20 pm - 3:00 pm
Let’s Talk! Key Takeaways & Action Points Join our friendly roundtable session, Let's Talk!
Discover AI best practices, key takeaways, and actionable points to improve your AI endeavours. Let's learn and grow together!
