ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
October 13 - 16, 2025
| One Farrer Hotel, Singapore
15 October | Change Management in Shared Services Focus Day
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by SSON Network
10:35 am - 10:40 am
Opening Remarks by Chairperson
Cindy Shi -
Head of Amway Global Business Services,
Amway China
10:40 am - 11:20 am
The Critical Role of People Development and Culture Change Management in Organizational Success
Cindy Shi -
Head of Amway Global Business Services,
Amway China
- Exploring the best practices and principles for organizational growth
- Learn the different characteristics of an agile workforce and how to cultivate it
- Identify the strategies to implement culture change management
11:20 am - 12:00 pm
Cultivating Transformation within the GBS
Natalia Purba -
Change Management Lead,
PT Pertamina (Persero
- Empowering not only the internal business but going beyond the GBS to touch employees across the group and external customer
- Empowering employees as change agents: training and communication strategies
- Embedding flexibility and adaptability into the organisational DNA
12:00 pm - 1:00 pm
Lunch & Networking Break
1:00 pm - 1:40 pm
Navigating Change – Insights from a People Leader
Deepak Mendiratta -
Senior Director of People & Culture,
Annalect India
In today's fast-paced business world, leaders must navigate constant change. Deepak Mendiratta, Senior Director of People & Culture at Annalect India, will share strategies for fostering adaptability, building multi-skill capabilities, and creating a culture ready for evolution to help teams thrive in transformation.
1:40 pm - 2:20 pm
Building Culture & Change Management within your Centre – Making Change Everyone’s Business
Florian de Longvilliers -
Former Regional Finance Director,
APAC Operations and Transformation
- Key do's and don'ts for effective change management and cultivating a strong culture within a GBS team and its partners
- Best experiences learnt over my past 20 years for GBS adoption and culture
2:20 pm - 2:40 pm
Empowering Growth: Capability Development for a Tech-Driven Future
Cindy Choong -
Global Business Services Director for APAC,
ADM
· Understanding the different stages of employees and their development needs in regards to technology
· Working with line managers to replicate the urgency and enthusiasm to embrace new ways of working
· Pushing ownership for learning & development to the employee
2:40 pm - 3:20 pm
Let’s Talk! Key Takeaways & Action Points Join our friendly roundtable session, Let's Talk!
Cindy Choong -
Global Business Services Director for APAC,
ADM
Discover AI best practices, key takeaways, and actionable points to improve your AI endeavours. Let's learn and grow together!
