ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
16 October | Main Conference Day One
The Evolution of Shared Services & GBS in Asia
8:00 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 8:55 am
Welcome Address by SSON
8:55 am - 9:00 am
Opening Remarks by Conference Chairperson
Rajeev Mall -
Vice President, Global Business Services,
Mondelēz International
9:00 am - 9:10 am
The State of Global Business Services: Trends and Opportunities from SSON Research & Analytics
Syazana Lim -
Senior Analyst & Head of Product,
SSON Research & Analytics
Syazana shares highlights, trends and interpretation of survey data from SSON Research & Analytics State of the Industry Survey & Report 2023. In this session, we explore trends in operating model, location considerations, technology adoption, CX and EX, among other topics
9:10 am - 9:40 am
Big Idea! Opening Keynote | Revolutionizing Shared Services: Embracing AI and Gen AI for Innovation and Transformation
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
In the shared services landscape, the convergence of AI and Gen heralds a profound paradigm shift, disrupting traditional SSO & BPO set ups. Let’s delve into the opportunities provided by this new technology - from redefining workforce dynamics to reimagining customer experiences – and chart a course towards sustainable growth and competitive resilience in the digital age.
9:40 am - 10:10 am
Fireside Chat | Unlocking Productivity Excellence in Shared Services
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
Biddappa Sachin Machanda - Country Manager & Vice President, ProHance
Yasutaka Zushi - Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead, Takeda Pharmaceutical Company Limited
- Strategic Prioritisation: How do you prioritise initiatives to ensure maximum productivity while aligning with your company’s long-term goals?
- Technology Integration: Leveraging tools to enhance productive at the executive level and across the organisation
- Innovation & Productivity: How do you encourage a culture of innovation that enhances productivity without overwhelming your team?
Sponsored by: Prohance
Yasutaka Zushi
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site LeadTakeda Pharmaceutical Company Limited
10:10 am - 10:50 am
Panel Discussion | Shared Services Future Locations: Impacts of the Next Big Shuffle and the Future State of Business
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
Puneet Gupta - Managing Director, MUFG Investor Services Malaysia
Beth Villanueva - Head of Shared Services Center Delivery Excellence Team, Essilor Shared Services Philippines Inc
Vandana Sharma - Head of GBS AMEA, Kellogg Company
Luke Joseph - Vice President GBS Procurement S2C and Head of Country, BP Malaysia
As the business landscape transforms, the role of location in the Shared Services and Global Business Services (GBS) model becomes increasingly vital. This integral component is not only under constant scrutiny but is subject to ongoing changes that shape the strategies of leading organizations.
- Location as a Keystone in the SSO/GBS Model: Exploring strategic positioning for cost, quality, and risk, while also gaining access to the latest skillsets crucial for success
- Where to Go, and Why? Navigating the decision-making process for optimal service delivery locations and gain insights into the considerations that lead organizations to select specific regions
- Locations in GBS: Reasons and Plans to Change: Examining the dynamic landscape of shifting global footprints and the underlying motivations driving strategic adjustments
Beth Villanueva
Head of Shared Services Center Delivery Excellence TeamEssilor Shared Services Philippines Inc
10:50 am - 11:10 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:10 am - 11:40 am
Morning Break & Refreshments
11:40 am - 12:10 pm
Unleashing the Full Potential of Capability Centres in the Evolving World
Abby Zhao -
Cargill Business Services Global PPMO Leader/Nanjing Center Lead,
Cargill
The “Human Experience” as the Next Value Driver
12:10 pm - 12:40 pm
Building the People Experience for Takeda
Yasutaka Zushi -
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead,
Takeda Pharmaceutical Company Limited
- Sharing more of Takeda's journey on the shift to ingrain a PX focus within the company culture
- Bringing a win-win across the organisation and contribute to people in the organisation
- Enhancing employee engagement and satisfaction to foster a culture of continuous improvement and mutual support
Yasutaka Zushi
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site LeadTakeda Pharmaceutical Company Limited
12:40 pm - 1:10 pm
Maximizing GBS Success through Customer Experience Transformation
Vanessa Rechter -
GBS Head Europe & APMEA,
Kerry
- Understanding the critical role of customer experience as the next value driver for GBS
- Placing customer at the core everything we do
- From metrics to moments: Turning “green KPIs” into improved customer experience and employee experience
1:10 pm - 2:20 pm
Lunch & Networking Break
Sakshi Rehani -
Statutory Reporting Proposition Lead, Asia & Emerging Markets,
Thomson Reuters
Nandheesh Sathyavelu - Director of Statutory Reporting, Thomson Reuters
Soundar R - Associate Director – Finance & Accounts Practice & Transformation, Mindsprint
*Selected participants will be attending a Private Lunch session where we bring together senior leaders for a thought-provoking discussion over lunch.
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Interactive Discussion Groups (8 Topics & 2 Rotations @ 50-minutes each)
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each.
Culture & Strategy
2:20 pm - 4:00 pm Roundtable A: Embrace Agile Culture to Establish Agile Operating and Delivery Models Dr. Patricia Francis, C.A. (M), FCCA (UK) - Head of Global Financial Markets Operations Strategy and Learning & Development, Standard Chartered
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
Technology & Innovation
2:20 pm - 4:00 pm Roundtable B: Leveraging AI and Machine Learning for Optimised Processes Kenneth Lim - Head, NTU Shared Services, Nanyang Technological University Singapore
Finance Process Automation
2:20 pm - 4:00 pm Roundtable C: Leveraging Generative AI for Effective Financial Reporting and Analysis Sandeep Poddar - Global Head of Record to Report & India Site Lead, Philip Morris International
Sandeep Poddar
Global Head of Record to Report & India Site LeadPhilip Morris International
End-User Experience
2:20 pm - 4:00 pm Roundtable D: Strategies for Improving the User Experience Gavin Lam - Vice President, Global Business Services Operations, NTT DATA Inc
GBS Strategy
2:20 pm - 4:00 pm Roundtable E: Driving Collaboration & Stakeholder Management to Support your GBS Vision Nurmurniza Md Zakaria - Head of Operations TGBS, Tenaga Nasional Berhad GBS
Data & Analytics
2:20 pm - 4:00 pm Roundtable F: Maximising Data Insights for Operational Excellence Shee Na Wee - Senior Director - GBS Malaysia, Smith & Nephew
Strategic Business Partner
2:20 pm - 4:00 pm Roundtable G: Co-Accountability of Key Performance Indicators for Business Outcomes Cindy Choong - Global Business Services Director for APAC, ADM
Strengthening your Talent
2:20 pm - 4:00 pm Roundtable H: Building a Culture of Innovation and Collaboration Sharmini Krishnan - Head of IBS, Philip Morris International
4:00 pm - 4:30 pm
Afternoon Break & Refreshments
4:30 pm - 5:00 pm
Best Practices | Learnings from the Winners of SSON Impact Awards Asia 2023: Best Shared Services Team Winner Spotlight
Nurmurniza Md Zakaria -
Head of Operations TGBS,
Tenaga Nasional Berhad GBS
Hear from SSON Impact Awards’ two-time winner of the Best Shared Services Team from the years 2022 to 2023! TNB shares with us on why they won, lessons learnt and how they are moulding their teams to be future ready.
5:00 pm - 5:30 pm
SSON Research & Analytics Insights | The 2024 Top 20 Most Admired SSO/GBS in the World Uncovered! Find Out What Sets Them Apart & How Benchmarking is Key to Continuous Improvement
Syazana Lim -
Senior Analyst & Head of Product,
SSON Research & Analytics
Yasutaka Zushi - Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead, Takeda Pharmaceutical Company Limited
Naveen Mohan - GBS Head - Asia-Pacific, Siemens Technology and Services Pvt. Ltd.
SSON Research & Analytics has just published its Top 20 Most Admired SSOs/GBS 2024 list. SSON will discuss key performance metrics from the “Top 20 Most Admired SSO/GBS Benchmarks” and share some of the strategies that are improving performance in key metrics.
Yasutaka Zushi
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site LeadTakeda Pharmaceutical Company Limited
5:30 pm - 5:30 pm
Chairperson’s Closing Remarks and End of Conference Day 1
Rajeev Mall -
Vice President, Global Business Services,
Mondelēz International
6:30 pm - 9:45 pm
SSON Impact Awards Asia 2024 – Awards Ceremony & Gala Dinner (Tickets Sold Separately)
SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives. This is the chance for you and your Shared Services peers to celebrate your achievements together as a team.
The SSON Impact Awards Gala Dinner is the best way for you to unwind and celebrate the successes of your peers making headway in Asia’s SSO market! Get more information here: https://www.ssonetwork.com/events-ssowasia/impact-awards
