• Exploring how leaders are managing workforce concerns around automation

 • Discussing approaches to reskilling and redeployment within GBS teams

 • Balancing productivity gains with employee engagement and wellbeing

 • Sharing practical lessons from organisations implementing AI at scale

• Preparing today's workforce for an AI-enabled future through reskilling and capability building
• Developing future leaders who can thrive in increasingly complex, global operating models
• Positioning GCCs beyond service delivery to become strategic enterprise partners
• Creating an organisation and culture that attracts, develops and retains world-class talent 

Contribute to SSON's live benchmarking study by sharing your insights across key functions—your input will help define the data and trends shaping the future of shared services and GBS industry. The aggregated poll results will be sent to you after the event.   

Kick off the conference with a bingo-style networking activity designed to get conversations flowing. Delegates will receive a bingo card featuring different attendee profiles and roles across the room. The goal is to connect, match profiles, and punch as many holes as possible by meeting new people. Prizes (and bragging rights) go to the most connected.    

Exploring how finance functions are evolving beyond traditional accounting and reporting responsibilities to become more strategic partners to the business, supporting better decision-making, operational performance and long-term value creation.

• Exploring how finance and accounting functions are responding to changing business priorities and growing expectations for strategic value

• Strengthening collaboration between finance teams and business leaders to support enterprise-wide objectives

• Balancing financial governance and operational efficiency with business growth and transformation

• Identifying the skills, capabilities and priorities shaping the future of finance and accounting functions

• Modeling AI-ready behaviours within finance teams to shift mindsets from task execution toward oversight, judgement and value creation
• Communicating a clear transformation narrative that reframes automation as role evolution rather than job elimination
• Redesigning controllership roles and responsibilities to align with AI-enabled processes, data-driven decision-making and global delivery models
• Embedding capability-building and change leadership within finance functions to support sustained adoption of automation at scale 

Exploring how Shared Services organisations can evolve to meet changing business expectations, strengthen operational performance and deliver greater value to the wider enterprise. 

• Evolving Shared Services beyond transactional delivery to become a more strategic partner to the business 

• Balancing operational efficiency, service quality and changing business requirements 

• Strengthening collaboration between Shared Services teams and business stakeholders to improve performance and outcomes 

• Building the capabilities, talent and operating models needed to support future growth and transformation 

• Sharing how leading organisations are repositioning GBS as enterprise transformation hubs
• Discussing the structural changes required to move from service delivery to capability ownership
• Exploring how GBS organisations are influencing enterprise strategy across functions
• Debating how leaders can measure and communicate enterprise value 

  • Debating the long-term role of captive shared services organisations

 • Exploring how AI and automation are changing outsourcing economics

 • Examining when organisations should build internal capability versus partner externally

 • Discussing how operating models will evolve over the next decade

Exploring how organisations can strengthen employee wellbeing, psychological safety and workforce resilience as changing workplace expectations and continuous transformation reshape the future of work.

• Understanding the impact of organisational change, workplace pressures and uncertainty on employee mental health and engagement

• Building a workplace culture that prioritises psychological safety, employee wellbeing and open conversations around mental health

• Equipping leaders to recognise burnout, support employees and foster healthier, more resilient teams

• Embedding mental health and wellbeing into broader workforce strategies to strengthen engagement, retention and organisational performance