ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
17 October | Main Conference Day Two
Transforming Enterprises through Shared Services
8:00 am - 8:50 am
Morning Refreshments & Registration
8:55 am - 9:00 am
Welcome Address by SSON
9:00 am - 9:10 am
Opening Remarks by Conference Chairperson
Rajeev Mall -
Vice President, Global Business Services,
Mondelēz International
9:10 am - 9:40 am
Opening Keynote Fireside Chat | Navigating GBS Key Trends: Insights from C-Suite Executives
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
Stephan Bily - Vice President, Global Business Services (GBS) President, Lexmark R&D Corporation
Arne Graeber - CEO / Chairman of the Board of Directors, Commerz Trade Services (a subsidiary of Commerzbank AG)
Geeta Gadekar - MD and CEO, Publicis Resources India
According to SSON Research & Analytics, 60% of shared services and GBS executives report straight to the C-Suite. This is a prime opportunity to hear first-hand, how C-Suite visionaries navigate the ever-evolving GBS landscape. Gain perspectives on challenges, opportunities, and strategies for effectively navigating GBS trends to drive business growth and transformation.
- Sharing C-Suite members’ expectations from a GBS organisation
- Learn how to navigate the C-suite table and gain better alignment
- Understanding opportunities for new services that can drive value to the business
Stephan Bily
Vice President, Global Business Services (GBS) PresidentLexmark R&D Corporation
Arne Graeber
CEO / Chairman of the Board of DirectorsCommerz Trade Services (a subsidiary of Commerzbank AG)
9:40 am - 10:10 am
Is Artificial Intelligence stirring the Hornet’s Nest? Exploring the Ethical, Social, and Economic Impact
Dharmender Kapoor (DK) -
Chief Executive Officer,
Mindsprint
Sankar Narayan S - Global Business Services India Site Head, Smith and Nephew
In the thought-provoking fireside chat, we will explore the disruptive potential of AI and its impact on the business world. The conversation will delve whether AI is merely causing a stir or driving significant, transformative changes in businesses adopting it. As we peel the different layers wrapped around AI to unravel the hype, we see the actual complexities underneath, such as How are organizations realizing the benefits and the ROI for their investments in AI.
This session aims to provide a balanced view of the opportunities and challenges presented by AI, offering insights into how businesses can navigate this evolving landscape, how can they manage the data fed into the AI engines, what are the best ways to address ethical considerations, and strategize for the future. We see most organizations only speaking about the positives and the reality of the AI investments appear only when you figuratively stir the hornet’s nest. In this session, the audience will gain a deeper understanding of how to harness the potential of AI and its avatars while mitigating its risks, ultimately preparing their organizations for the challenges ahead.
10:10 am - 10:40 am
Rebranding the GBS Arm of Sun Life Global Solutions Philippines
Nathalie Bernardo -
Vice President and Site Head,
Sun Life Global Solutions Philippines
- Embarking on a GBS journey with a name change and setting up fundamentals to deliver more value
- Launching strategic vendor partnership initiative to aid capacity planning and capability building
- Sharing more of the behind-the-scenes journey and lessons learned especially as they journeyed from a traditional SSC set up to a GBS delivery model
10:40 am - 11:00 am
Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with serval leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
11:00 am - 11:30 am
Morning Break & Refreshments
11:30 am - 12:00 pm
Setting up a Centre of Excellence in the GCC to Deliver Business Outcomes
Sankar Narayan S -
Global Business Services India Site Head,
Smith and Nephew
- Leveraging COE model to gain deep functional expertise
- Driving better business outcomes and greater value with process-driven approach
- Sharing of best practices from setting up multiple COE's including Analytics, Rebates, Interco.
12:00 pm - 12:30 pm
Building a High Performance GBS Organisation – The BASF Journey
Mark Bueltel-Herz -
Managing Director,
BASF Asia-Pacific Service Centre
- Implementing Agile Methodologies: Transforming GBS into a Dynamic Engine
- Leveraging Digital Technologies for Efficiency and Innovation
- Cultivating a Culture of Continuous Improvement and Talent Development
12:30 pm - 1:00 pm
From Brief to Market Launch: How JTI Added Marketing & Sales as a Function to the GBS
Volodymyr Volkov -
Marketing Services Delivery Director GBS Asia Pacific, Americas, MENEAT, CIS,
JTI (Japan Tobacco International)
- Overcoming initial resistance to build trust and deliver results
- JTI’s journey from 2021 till now on how they established themselves as brand managers for across 50 markets across EMEA
- Sharing of the challenges and best practices learned as they established a positive relationship with stakeholders
Volodymyr Volkov
Marketing Services Delivery Director GBS Asia Pacific, Americas, MENEAT, CISJTI (Japan Tobacco International)
1:00 pm - 2:10 pm
Lunch & Networking Break
2:10 pm - 2:50 pm
Panel Discussion | Deploying Advanced Analytics for Process Optimisation and Deliver Business Outcomes
Rajeev Mall -
Vice President - Mondelēz Digital Services,
Mondelēz International
Sai Kuan Yuen - Deputy Chief Executive, VITAL Shared Services
Gavin Lam - Vice President, Global Business Services Operations, NTT DATA Inc
- Building a Culture of Analytics: Looking at data governance, skill development, organisational alignment
- Discussing use cases such as predictive analytics and process mining to streamline workflows, and enhance efficiency
- Turning unstructured data into structured data
2:50 pm - 3:20 pm
Harnessing Insights to Inform Strategic Business Decisions
Sharmini Krishnan -
Head of IBS,
Philip Morris International
- Understanding the ways of working with cross-functional teams
- Setting up the data and analytics teams for optimal performance and impact
- Looking at how insights from data and analytics can translate to strategic business decisions
3:20 pm - 3:50 pm
Best Practices | Learning from the Winners of SSON Impact Awards 2023: Best Automation Impact Award
Raquel Torno -
Head of Procure To Pay, Tax and Integration Team,
Coca-Cola Bottlers Business Services
Len Fernandez - Head of Business Excellence, Coca-Cola Bottlers Business Services
Hear from SSON Impact Awards’ Silver Award winner of the Best Automation Impact Award: Coca Cola Bottlers Business Service (CCBBS). CCBBS shares with us on how they "Revolutionized our Automation Standards" to propel their digitalization efforts with a holistic approach to automation with RPA, data accessibility and citizen development.
Raquel Torno
Head of Procure To Pay, Tax and Integration TeamCoca-Cola Bottlers Business Services
3:50 pm - 4:20 pm
Afternoon Break & Refreshments
,
4:20 pm - 4:50 pm
Driving the People Agenda for Talent Optimisation and Retention
Dr. Patricia Francis, C.A. (M), FCCA (UK) -
Head of Global Financial Markets Operations Strategy and Learning & Development,
Standard Chartered
- Boosting talent optimisation and career development through talent fungibility
- Igniting Employee Passion and retention through People Engagements and well-being initiatives
- Accelerating Transformation: Building a Future-Ready Organization
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
4:50 pm - 5:30 pm
Panel Discussion | Creating a Positive Employee Experience to Drive Business Growth
Dr. Patricia Francis, C.A. (M), FCCA (UK) -
Head of Global Financial Markets Operations Strategy and Learning & Development,
Standard Chartered
Yasmin Ramzi - Head of People Strategy, Tenaga Nasional Berhad GBS
Chen Theng Aik - Director and Head of Center for Financial Services (CFS), Pall Corporation
Freddie Yong - Innovation and Product Management Lead, AstraZeneca APBS Sdn Bhd
Chris Mulliken - Head of Transformation Management; Innovate Jardines, Jardine Matheson
Let’s connect the dots between engaged employees and good business results. Why is it important to have an engaged workforce and how can we create it?
- Initiatives to create a positive work environment that promotes employee well-being, satisfaction, and productivity
- Addressing the role of leadership, organisational culture, and communication in shaping employee experience and fostering a sense of belonging and purpose
- How will Generative AI influence our future workplace and workforce?
Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & DevelopmentStandard Chartered
