ASIA’S NO. 1 SHARED SERVICES & GBS EVENT
18 October | Generative AI in Shared Services Focus Day
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome Address by SSON Network
10:35 am - 10:40 am
Opening Remarks by Chairperson
Kenneth Lim -
Head, NTU Shared Services,
Nanyang Technological University Singapore
10:40 am - 11:20 am
Creating the Business Case for Gen AI in Your Workplace
- Grasping the fundamental mechanics of Gen AI and its potential to metamorphose conventional workflows into agile, adaptive, and insightful processes
- Understanding practical applications and the ability to demonstrate to decision-makers tangible benefits toward both experience and budget
- Anticipating hurdles and strategizing mitigation approaches when integrating Gen AI in your work
10:40 am - 11:20 am
Discussing How Generative AI Is Already Being Applied Within Shared Services
Naveen Mohan -
GBS Head - Asia-Pacific,
Siemens Technology and Services Pvt. Ltd.
There is a lot of hype around Generative AI, but many of us are still on the hunt for practical examples of its applications within business services. During this session, we invite those that have applied Generative AI in their shared services and GBS to give us the highlights of the successes and lesson’s learned.
· What do the business cases look like for Generative Ai and how can you build them up in your organisation?
· Who should own Generative AI projects within the organisation?
· Sharing the real-life examples of Generative AI application
11:20 am - 12:00 pm
Redefining Time for the Workforce to Optimise Value and Support Business Initiatives with Technology & Resource Upskilling
Kenneth Lim -
Head, NTU Shared Services,
Nanyang Technological University Singapore
· How UI, Analytics, Data and Gen AI can shift labour needs, create capacity creation, and build strategic value for the business
· Exploring best practices to foster strategic thinking and encourage responsibility amongst your workforce to enable further career development
· Defining the role of your human workforce and their importance to the success of AI implementation
12:00 pm - 1:00 pm
Lunch & Networking Break
1:00 pm - 1:40 pm
Unlocking the Potential of Generative AI in Shared Services
Susan Atmaja -
Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea Markets,
IBM
· How Generative AI has transformed virtual assistants
· Challenges in value realization
· Augmenting AI with Intelligent Workflow
Susan Atmaja
Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea MarketsIBM
1:40 pm - 2:20 pm
Augmenting Human Insights with Generative AI for Superior Delivery
Freddie Yong -
Innovation and Product Management Lead,
AstraZeneca APBS Sdn Bhd
· Integrating AI into presales, delivery, and service stages to augment human intuition to streamline processes
· Leveraging AI for assisted business problem framing and automated user stories generation
· Sharing of use cases on how Generative AI can drive up team efficiencies, optimal resource allocation and helpdesk efficiency
2:20 pm - 3:00 pm
Let’s Talk! Key Takeaways & Action Points
Kenneth Lim -
Head, NTU Shared Services,
Nanyang Technological University Singapore
Join our friendly roundtable session, Let's Talk! Discover best practices, key takeaways, and actionable points to improve your AI endeavours. Let's learn and grow together!
