ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

October 13 - 16, 2025 | One Farrer Hotel, Singapore

POST-SHOW REPORT

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2024 Shared Service & GBS Leaders

Rajeev Mall
Vice President - Mondelēz Digital Services
Mondelēz International

Sai Kuan Yuen
Deputy Chief Executive
VITAL Shared Services

Arne Graeber
CEO / Chairman of the Board of Directors
Commerz Trade Services (a subsidiary of Commerzbank AG)

Vanessa Rechter
GBS Transformation Global Head
Kerry

Stephan Bily
Vice President, Global Business Services (GBS) President
Lexmark R&D Corporation

Beth Villanueva
Head of Shared Services Center Delivery Excellence Team
Essilor Shared Services Philippines Inc.

Kenneth Lim
Head, NTU Shared Services
Nanyang Technological University Singapore

Puneet Gupta
Managing Director
MUFG Investor Services Malaysia

Raquel Torno
Head of Procure To Pay, Tax and Integration Team
Coca-Cola Bottlers Business Services

Cindy Choong
Global Business Services Director for APAC
ADM

Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered

Yasmin Bte Mohd Ramzi
Head of People Strategy
Tenaga Nasional Berhad GBS

Sharmini Krishnan
Head of PMI Business Solutions (Philippines) Inc.
Philip Morris International

Nathalie Bernardo
Vice President and Site Head
Sun Life Global Solutions Philippines

Sankar Narayan S
Global Business Services India Site Head
Smith and Nephew

Yasutaka Zushi
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead
Takeda Pharmaceutical Company Limited

Sandeep Poddar
Global Head of Record to Report & India Site Lead
Philip Morris International

Chen Theng Aik
Director and Head of Center for Financial Services (CFS)
Pall Corporation

Naveen Mohan
GBS Head - Asia-Pacific
Siemens Technology and Services Pvt. Ltd.

Vandana Sharma
Head of GBS AMEA
Kellogg Company

Cindy Shi
Head of Amway Global Business Services
Amway China

Shee Na Wee
Senior Director - GBS Malaysia
Smith & Nephew

Gavin Lam
Vice President, Global Business Services Operations
NTT DATA Inc

Mark Bueltel-Herz
Managing Director
BASF Asia-Pacific Service Centre

Nurmurniza Md Zakaria
Head of Operations TGBS
Tenaga Nasional Berhad GBS

Luke Joseph
Vice President GBS Procurement S2C and Head of Country
BP Malaysia

Susan Atmaja
Director, Quote-to-Cash (Q2C) Operations Market Leader for ASEAN, ANZ and Korea Markets
IBM

Volodymyr Volkov
Marketing Services Delivery Director GBS Asia Pacific, Americas, MENEAT, CIS
JTI (Japan Tobacco International)

Freddie Yong
Innovation and Product Management Lead
AstraZeneca APBS Sdn Bhd

Natalia Purba
Change Management Lead
PT Pertamina (Persero

Geeta Gadekar
MD and CEO
Publicis Resources India

Len Fernandez
Head of Business Excellence
Coca-Cola Bottlers Business Services

Chris Mulliken
Head of Transformation Management; Innovate Jardines
Jardine Matheson

Dharmender Kapoor (DK)
Chief Executive Officer
Mindsprint

Biddappa Sachin Machanda
Country Manager & Vice President
ProHance

Nandheesh Sathyavelu
Director of Statutory Reporting
Thomson Reuters

Sakshi Rehani
Statutory Reporting Proposition Lead, Asia & Emerging Markets
Thomson Reuters

Deepak Mendiratta
Senior Director of People & Culture
Annalect India

Florian de Longvilliers
Former Regional Finance Director
APAC Operations and Transformation

Syazana Lim
Senior Analyst & Head of Product
SSON Research & Analytics

Soundar R
Associate Director – Finance & Accounts Practice & Transformation
Mindsprint

Meet your SSON Asia 2024 Advisory Board

Rajeev Mall
Vice President, Global Business Services
Mondelēz International

Stephan Bily
Vice President, Global Business Services (GBS) President
Lexmark R&D Corporation

Sharmini Krishnan
Head of IBS
Philip Morris International

Sudhir Dasamantharao
Director Global Business Services and Chief Transformation Officer APAC
Boston Scientific

Yasutaka Zushi
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead
Takeda Pharmaceutical Company Limited

Gavin Lam
Vice President, Global Business Services Operations
NTT DATA Inc

Yasmin Ramzi
Head of People Strategy
Tenaga Nasional Berhad GBS

Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered

SSON Impact Awards 2024 Judges

Vineet Dwivedi
Global Head - Alcon Global Services & Head AGS India
Alcon

Dr. Patricia Francis, C.A. (M), FCCA (UK)
Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered

Sharmini Krishnan
Head of PMI Business Solutions (Philippines) Inc.
Philip Morris International

Rajeev Mall
Vice President - Mondelēz Digital Services
Mondelēz International

Naveen Mohan
GBS Head - Asia-Pacific
Siemens Technology and Services Pvt. Ltd.

Russell Parry
Head of GFS APAC
AstraZeneca APBS Sdn Bhd

Vanessa Rechter
GBS Head Europe & APMEA
Kerry

Natalia Stawarz
Head of Hub Poland, Fresenius Medical Care
Fresenius Medical Care

Philip Tan
Head of Centre
UOB Innovation Hub 2 & UOB Centre of Excellence

Beth Villanueva
Head of Shared Services Center Delivery Excellence Team
Essilor Shared Services Philippines Inc

Abby Zhao
Cargill Business Services Global PPMO Leader/Nanjing Center Lead
Cargill

Yasutaka Zushi
Takeda Business Solutions, Finance Solutions Japan/China Head & Japan Site Lead
Takeda Pharmaceutical Company Limited

ASIA’S NO. 1 SHARED SERVICES & GBS EVENT

2024 Shared Service & GBS Leaders

Meet your SSON Asia 2024 Advisory Board

SSON Impact Awards 2024 Judges

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