21+ years of diverse experience in both BPO and Captive environments with specialization in running large Operations, Organizational Strategy, multi-channel Process Improvement techniques & People Development. Well versed in leading & managing clients from various business segments like ISPs, Telcos, Financial Information Services, Computer & Phone Manufactures, Healthcare, Digital Infrastructure Services and Enterprise Product Support. Experienced in setting up businesses and executing launches from ground zero including building best in class teams. Possesses in-depth knowledge of the BPO industry with a wide network of leaders, clients, and related associates across the globe.