Cindy Shi, Head of Amway Global Business Services - Guangzhou Cindy Shi is the head of Amway Global Business Services- Guangzhou. Before leading Amway GBS GZ, she has served in the world's well-known largest accounting firm, a global top direct-selling company, and a renowned American listed consulting firm, accumulating extensive industry experience, consulting expertise and management skills. Currently, the Amway GBS GZ center led by Cindy covers the areas of OTC, RTR, PT, DTD and Payroll, serving the Mainland China, Hong Kong and Taiwan markets. The center provides timely, accurate and efficient services to these markets with fantastic NPS results and KPIs, and it is widely recognized by user departments and global management team. As head of the center, with forward-looking insights on both the industry and organization, Cindy not only sets her footing on the present operation, but also proactively prepares the organization for future challenges and strategic goals on aspects of strategic direction, talent pool, etc. Cindy has collaborated with global GBS and local finance teams to develop GBS strategies that aligning with corporate business and financial objectives. When formulating and implementing detailed landing plans for the GZ center, as the leader and decision-maker on strategic direction, Cindy tactically breaks down global strategies, and optimizes cultural development, talent growth, lean management, service standardization, process maturities and business transformation.