Dr. Omer Softic

Head of Transformation & Global Business Services Operations IFFCO Group 

Omer is a highly accomplished finance professional with nearly two decades of experience in the finance sector. He specializes in managing Global Shared Services (GSS) as part of global financial transformation efforts. His expertise spans a broad spectrum of areas, including the development of strategies for global business services (GBS), site selection, facility setup, global process design, implementation of intelligent digital solutions, and large-scale project management for SAP, ERP, and Shared Services. Throughout his career, Omer has held significant roles, including Senior Business Services role at Caterpillar, Senior Director at Johnson and Johnson, and Group CFO for Cargill. In his role as Group CFO. He was responsible for overseeing Global Service Finance operations in the Asia Pacific Region and EMEA region. His remarkable career has included the successful transformation of over 250 business units, providing services to over 200 countries worldwide. In addition to his contributions to business transformation, Omer manages a substantial Global Shared Services Center, which handles a wide range of functions, including Supply Chain, Finance, Human Resources, Sales, Marketing, IT, Treasury, Payroll, and other non-traditional services. Omer's educational background is marked by notable achievements, including a Doctor of Business Administration with a specialization in the Efficiency of Shared Services. He is a published author and his book Maximizing the Benefits of Global Business Services: The Shared Services Model is an excellent resource for business leaders to unlock the full GBS potential.

15 October | Change Management in Shared Services Focus Day

10:40 AM Building Culture & Change Management within your Centre – Making Change Everyone’s Business

  • Sharing different change management strategies with do’s and don’ts which have had different outcomes 
  • Using chargeback mechanism to drive change and SS adoption 
  • Best practices learned over the past twenty years for a large-scale transformation  


Check out the incredible speaker line-up to see who will be joining Dr. Omer.

Download The Latest Agenda