SSON Research & Analytics has just published its Top 20 Most Admired SSOs/GBS 2024 list. SSON will discuss key performance metrics from the “Top 20 Most Admired SSO/GBS Benchmarks” and share some of the strategies that are improving performance in key metrics.  

There is a lot of hype around Generative AI, but many of us are still on the hunt for practical examples of its applications within business services. During this session, we invite those that have applied Generative AI in their shared services and GBS to give us the highlights of the successes and lesson’s learned.

·      What do the business cases look like for Generative Ai and how can you build them up in your organisation?

·      Who should own Generative AI projects within the organisation?

·      Sharing the real-life examples of Generative AI application