In the shared services landscape, the convergence of AI and Gen heralds a profound paradigm shift, disrupting traditional SSO & BPO set ups. Let’s delve into the opportunities provided by this new technology - from redefining workforce dynamics to reimagining customer experiences – and chart a course towards sustainable growth and competitive resilience in the digital age.  

• Strategic Prioritisation: How do you prioritise initiatives to ensure maximum productivity while aligning with your company’s long-term goals? 
• Technology Integration: Leveraging tools to enhance productive at the executive level and across the organisation  
• Innovation & Productivity: How do you encourage a culture of innovation that enhances productivity without overwhelming your team? 

As the business landscape transforms, the role of location in the Shared Services and Global Business Services (GBS) model becomes increasingly vital. This integral component is not only under constant scrutiny but is subject to ongoing changes that shape the strategies of leading organizations. 

• Location as a Keystone in the SSO/GBS Model: Exploring strategic positioning for cost, quality, and risk, while also gaining access to the latest skillsets crucial for success 
• Where to Go, and Why? Navigating the decision-making process for optimal service delivery locations and gain insights into the considerations that lead organizations to select specific regions 
• Locations in GBS: Reasons and Plans to Change: Examining the dynamic landscape of shifting global footprints and the underlying motivations driving strategic adjustments

According to SSON Research & Analytics, 60% of shared services and GBS executives report straight to the C-Suite. This is a prime opportunity to hear first-hand, how C-Suite visionaries navigate the ever-evolving GBS landscape. Gain perspectives on challenges, opportunities, and strategies for effectively navigating GBS trends to drive business growth and transformation.  

• Sharing C-Suite members’ expectations from a GBS organisation  
• Learn how to navigate the C-suite table and gain better alignment  
• Understanding opportunities for new services that can drive value to the business 

• Building a Culture of Analytics: Looking at data governance, skill development, organisational alignment 
• Discussing use cases such as predictive analytics and process mining to streamline workflows, and enhance efficiency 
• Turning unstructured data into structured data