With over two decades of service and exposure in the IT industry, Susan is an established leader with a proven track record. She has a wide breadth of experience in IBM, from Supply Chain, Chief Information Officer and Chief Data Officer offices, to Quote-to-Cash Operations. She actively partners with IBM Consulting and Sales to showcase how IBM puts Intelligent Workflow and AI to work. Susan led Shared Services in IBM supporting ASEANZK markets, ensuring seamless operations support from quote creation to cash collection. Strategically uniting operations with transformation, innovation and AI, Susan drives new standards of operational excellence and productivity.