Vanessa Rechter

GBS Head Europe & APMEA Kerry

An expert in Global Business Services strategy, design and implementation as well as Programme Management and Transformational Change with 20 years of experience in international and multifunctional environments.

Proven track record of leading and delivering on complex large scale transformation programmes within multinational companies leveraging global business services, outsourcing and transforming end to end processes. Vanessa is passionate about developing high performing teams and business transformation that creates sustainable change

16 October | Main Conference Day One

12:40 PM Maximizing GBS Success through Customer Experience Transformation

  • Understanding the critical role of customer experience as the next value driver for GBS 
  • Placing customer at the core everything we do 
  • From metrics to moments: Turning “green KPIs” into improved customer experience and employee experience

Check out the incredible speaker line-up to see who will be joining Vanessa.

Download The Latest Agenda