ACCELERATING THE GBS MATURITY CURVE: FROM FOUNDATIONAL CAPABILITIES TO ULTIMATE VALUE CREATION


At SSOW Europe 2025, we’re championing the evolution of GBS maturity to meet the demands of a dynamic business landscape. As the GBS influence grows beyond traditional IT, Finance and HR functions to enable core areas like commercial operations, supply chain, R&D etc, supported by AI and Global Capability Centres, agility and innovation are now key to sustaining value. Whether you’re starting your journey or leading mature operations, our highly personalised agenda programme packed with tailored benchmarking sessions and in-depth connections with trusted partners will equip you to drive resilience and impact in your own GBS and shared services. Join us to celebrate 25 years of pioneering transformation and shaping the future of GBS, together!

The 24th Annual Shared Services & Outsourcing Week Europe brought together over 850 leaders in Shared Services, GBS, and industry innovation, making it our most impactful gathering yet.
Inside this report, you will discover:

    • Organisations Who Attended: An overview the over 250+ companies represented.
    • Exclusive Insights from Our 850+ Attendees: In-depth perspectives from industry experts.
    • Key Session Highlights and Top Takeaways: Reflect on transformative sessions and narratives.
    • Attendee Testimonials: Be inspired by the voices of our community.
    • 2024 SSON Impact Awards Winners: Celebrate the visionaries recognised this year.
Whether you attended SSOW Europe this year or not, we hope this report allows you to relive the excitement of this year’s event and we look forward to welcoming you all in Lisbon next year!

"It was a well-organised, high-quality event featuring many excellent speakers. It was attended by hundreds of Global Business Services (GBS) leaders from some of the most impressive companies on the planet."

MD Workforce, ADEC

“This is a terrific event to meet like-minded individuals in the GBS/Shared Services space, including vendors, participants, and speakers. Every year, I take away several golden nuggets to bring back to my organisation and team.”

Director Shared Services, Equans UK & Ireland

“A perfectly executed event with the right people - always a pleasure to return!”

Head of Process Management, Fresenius Kabi

“Great event that everyone in GBS does or should attend.”

Site Leader, Boston Scientific

“I have been to many GBS conferences. SSOW stands out for its quality of content, speakers, and attendees. It is a great forum to share insights and get updated on the latest developments in our sector.”

Principal, Locationperspectives

“It’s a no-brainer. If you think about all the other events that might be vying for your time, I don't think you'll find a comparable event with the same type of content and attendees. Full stop.”

Director, Global HR Services and Operations, Cabot Corporation

“The most inspiring Business Services conference in the world.”

Head of Business Services Europe, Knorr-Bremse Services Europe

“This event is very important to us. We get a chance to meet with hundreds of clients in person and strengthen our relationships with them. We also meet many prospective clients, giving us the opportunity to expand our client network.”

Maria Saggese, GBS Lead Partner Global & EMEIA, EY

“We were absolutely amazed with the depth and the breadth of the attendees”

Executive Vice President Head of Europe, Capgemini

“Sign up now…it’s one of the best investments you will make for the future.”

VP & COO Global Finance Services, AstraZeneca

Contact The SSOW Team

Europe's No.1 Shared Services & GBS event is back this coming May! The 25th Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 19-23 May 2025 .
To secure a spot, book online now. And, for any assistance, please contact us below.

Enquire as a Delegate

Harry Green

Head of Delegate Sales

Enquire as a Sponsor

Sean McVeigh

Partnership Director