Anna Nowak

GBS Director, Order-to-Cash Process Excellence Adidas

Agenda Day 1. Tuesday 12th October 2021 - Time Zone CET

1:40 PM General Strategy Panel Discussion: Global E2E Processes and impact on Customer Experience - Delivering Value to the End Users and Customers

·        Reaching customer demand to drive a competitive advantage for your business.

·        Implementing a customer centric approach to drive continuous improvement

·        How to measure CX in a B2B context? How to collect and act on Customer Feedback?

·        Collaboration and process challenges faced by the Global Process Owner to drive a successful customer experience

·        GPO Evolution: From Global Process Owner to Global Service Owner 

Check out the incredible speaker line-up to see who will be joining Anna.

Download The Latest Agenda

In Partnership With :

Shared Services

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2024 IQPC. All rights reserved.