Paula Wolff

Global Customer Experience Strategy Manager - Order-to-Cash Bayer AG

Agenda Day 1. Tuesday 12th October 2021 - Time Zone CET

· Reaching customer demand to drive a competitive advantage for your business.

· Implementing a customer centric approach to drive continuous improvement

· How to measure CX in a B2B context? How to collect and act on Customer Feedback?

· Collaboration and process challenges faced by the Global Process Owner to drive a successful customer experience

· GPO Evolution: From Global Process Owner to Global Service Owner

Check out the incredible speaker line-up to see who will be joining Paula.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk