Paula Wolff

Global Customer Experience Strategy Manager - Order-to-Cash Bayer AG

Agenda Day 1. Tuesday 12th October 2021 - Time Zone CET

1:40 PM General Strategy Panel Discussion: Global E2E Processes and impact on Customer Experience - Delivering Value to the End Users and Customers

·        Reaching customer demand to drive a competitive advantage for your business.

·        Implementing a customer centric approach to drive continuous improvement

·        How to measure CX in a B2B context? How to collect and act on Customer Feedback?

·        Collaboration and process challenges faced by the Global Process Owner to drive a successful customer experience

·        GPO Evolution: From Global Process Owner to Global Service Owner 

Check out the incredible speaker line-up to see who will be joining Paula.

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