ACCELERATING THE GBS MATURITY CURVE: FROM FOUNDATIONAL CAPABILITIES TO ULTIMATE VALUE CREATION

At SSOW Europe 2025, we’re championing the evolution of GBS maturity to meet the demands of a dynamic business landscape. As the GBS influence grows beyond traditional IT, Finance and HR functions to enable core areas like commercial operations, supply chain, R&D etc, supported by AI and Global Capability Centres, agility and innovation are now key to sustaining value. Whether you’re starting your journey or leading mature operations, our highly personalised agenda programme packed with tailored benchmarking sessions and in-depth connections with trusted partners will equip you to drive resilience and impact in your own GBS and shared services. Join us to celebrate 25 years of pioneering transformation and shaping the future of GBS, together!

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OUR 2025 SPEAKER LINE-UP

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The Big Ideas Stage

The Big Ideas Stage is designed for the most experienced and visionary GBS leaders who are not just dreaming big but driving real transformation. From navigating end-to-end processes to building effective value creation models, this stage delivers actionable insights you can implement immediately. 

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The Split-Plenary Stage

 Still scaling your GBS operations? The Split-Plenary Stage is here to help you redefine how you deliver genuine service excellence while meeting those all-important performance metrics.

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Foundational Capabilities Stage 

Just beginning your GBS journey? The Foundational Capabilities Stage is your go-to for building a solid base. Learn everything about developing core capabilities and gain practical tips to achieve more with less. If you’re ready to build smarter from the start, this is where it all begins.

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TOP 10 THEMES SHAPING SSOW EUROPE 2025

VALUE CREATION

ACTIONABLE AI & TRANSFORMATION

END-TO-END INTEGRATION

PROCESS EXCELLENCE

EXPERIENCE DESIGN

FUTURE-PROOFING TALENT

BUILDING GBS FOUNDATIONS

FINANCE TRANSFORMATION

HR TRANSFORMATION

REFINING GPO STRATEGIES

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HIGHLIGHTS FROM SSOW EUROPE 2024

Get a sense of what you can expect at SSOW Europe 2025 by checking out some of last year's standout moments. Hear firsthand from past attendees as they share their insights, key takeaways, and why this is the must-attend event in the business services calendar!

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"It was a well-organised, high-quality event featuring many excellent speakers. It was attended by hundreds of Global Business Services (GBS) leaders from some of the most impressive companies on the planet."

MD Workforce, ADEC

“This is a terrific event to meet like-minded individuals in the GBS/Shared Services space, including vendors, participants, and speakers. Every year, I take away several golden nuggets to bring back to my organisation and team.”

Director Shared Services, Equans UK & Ireland

“A perfectly executed event with the right people - always a pleasure to return!”

Head of Process Management, Fresenius Kabi

Contact The SSOW Team

Europe's No.1 Shared Services & GBS event is back this coming May! The 25th Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 19-23 May 2025 .
To secure a spot, book online now. And, for any assistance, please contact us below.

Enquire as a Delegate

Harry Green

Head of Delegate Sales

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Enquire as a Sponsor

Sean McVeigh

Partnership Director

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

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