EUROPE’S NO.1 SHARED SERVICES & GBS EVENT
Conference Day Two: May 21st, 2025
8:00 am - 8:50 am Breakfast and Registration
Zuzana Matonienė - VP GBS, YARA
Gabriela Stanakova - Senior Director, GBS Source To Pay Global Operations, Kimberly-Clark
Ana Cambra - Head, Nestlé Business Services
Working Together Towards Diversity, Equity and Inclusion: How DE&I Will Enable And Accelerate Your GBS Path to Best in Class
GBS organisations can play a pivotal role in the DE&I agenda of a company, and significantly contribute to performance. The global nature of GBS naturally lends itself to diversity, but does your GBS reflect diversity at all levels of the organisation? Do you have an equitable and inclusive culture? Is this holding you back from becoming best in class?
This year at SSOW Europe, we have not just one, but TWO fantastic opportunities for leaders who seek to network and explore deeper conversations on the benefits of and methods to cultivate DE&I in GBS organisations. A first for SSOW, we are excited to launch a session which will focus on DE&I within GBS organisations, aimed at all GBS colleagues, regardless of age, experience, background or gender. The more diverse the better!
In addition, we will host a networking breakfast aimed at fostering stronger connections between female GBS colleagues, providing an environment to share, learn and inspire.
23rd May 7:45am – 8:45am
SSOWomen Breakfast Networking and Roundtables Discussion: Sharing stories of success, challenges, and the importance of community.
24th May 2:00pm – 4:30pm
The power of diversity, equity and inclusion in becoming best in class GBS - our collective ambition
· How we define diversity in GBS
· How GBS can lead the DE&I agenda in your company
· Working together Towards Equality: Building Allies and Partnerships with internal and external stakeholders
· Cultivating Diversity of Thought: Sharing practical examples on making an impact
· A question of gender- how can we achieve more equitable gender representation in senior roles, why this is important
8:50 am - 8:55 am
Monday Highlights from the Chair
Steve Rudderham -
Head of Global Business Services,
Carrier
9:00 am - 9:30 am
The BIG Debate @SSOW 2023: Building vs. Cutting: What is the True Measure for Progressive GBS Leadership?
Alexander Jochinger -
CEO Engie GBS,
Engie
Rob Bullen - Group Head of Global Business Services, BAT
Phil Priest - Head of GBS, Rolls-Royce
Ravindra Rao - Vice President , Enterprise Cost Leadership & Head Of Business Services, Sysco International
Diederick Badon Ghijben - Industry Principal, Celonis
Ravindra Rao
Vice President , Enterprise Cost Leadership & Head Of Business ServicesSysco International
9:30 am - 10:00 am
Can GBS Be Its Own Company? GBS In-house vs. GBS for Profit
Sashi Narahari -
Founder & CEO,
HighRadius
Sumit Mitra - Chief Executive Officer, TESCO Global Business Services
Robert Weltevreden - Global Business Services Advisor, RW Advisory Ltd
It is high-time, GBS moves ahead from the basic cost and value game, and aim to generate its own profit! This will help a GBS leader have better control over the destiny and evolution of the organization. But, is it justified for GBS to earn profit or stay a unit for the enterprise? Are GBS setups ready to take this leap? Hear the best GBS minds from around the world share their insights.
10:00 am - 10:30 am
Keynote Case Study with Allianz Services: Transformation Engine to Drive Customer Excellence, Innovation and Best-in-Class Services
Dr. Turan Sahin -
Chief Executive Officer,
Allianz Services
Founded in 2019, with an ambitious plan and an entrepreneurial approach, Allianz Services has rapidly become an end-to-end value partner in many areas such as core insurance operations, shared services, business re-engineering, analytics, automation and management consulting. The mission of AZ Services is being a global services platform to improve and run operations, drive productivity, create superior client experience and contribute to the transformation of Allianz. The organisation has more than doubled its size to over 6,000 employees in the past 4 years, capturing three digit million savings for Allianz and generating excellent customer experience.
This keynote case study will share key insights into their ambitious approach, challenges and the road ahead.
- What are the key value propositions for Allianz Services without any mandate?
- Driving business process-reengineering as a service at scale: What does this look like?
- Being the transformation engine for Allianz driving automation and process mining
- How Allianz Services is accelerating intellectual arbitrage and offering superior client experience?
10:30 am - 10:50 am
Solution Provider Demo Drive (Please head over to the expo hall)
Technologies and solutions are driving the speed of change in shared services evolution. We have dedicated this time for solution provider demo drives to provide great opportunities for you to hear from multiple vendors with a snappy overview of their key solutions and capabilities and how they can advance your GBS and shared services transformation journey. Be it RPA, process mining, BPM, consultancy or finance/supply chain/HR automation solution providers, you name it and all of them will be doing their short sharp pitches during this time!
Get ready to join them and take notes on which ones you would like to explore further. On top of that, once you’ve heard all of the pitches and ticked them off your demo drive card, you will stand a chance to win multiple wonderful prizes. Pick up a demo drive card from one of the staff and join in now!
10:50 am - 11:20 am
Morning Networking Break
End-to-End Process Excellence
IDG A
11:20 am - 1:00 pm A: Achieving Procure-to-Pay Excellence Derek Binnicker - Senior Vice President, Global Sales, apexanalytix
IDG B
11:20 am - 1:00 pm B: Achieving Order-to-Cash Excellence Nathan Rader - Global Vice President Sales & Marketing, HighRadius
IDG C
11:20 am - 1:00 pm C: Achieving Record-to-Report Excellence Pieter de Bruijn - Director International Accounting, Bose Products B.V.
IDG D
11:20 am - 1:00 pm D: Driving Operational Excellence in Shared ServicesIDG E
11:20 am - 1:00 pm E: Developing End-to-End Digital HR Services David Hoeren - VP HR Technology & Digitalization, Deutsche Telekom Services Europe
Automation & Digitalisation
IDG F
11:20 am - 1:00 pm F: To Eliminate, Automate, or Robotise? Choosing the Right Tools/Methods to Enhance Your Operations Cristina Duta - Director of Intelligent Automation, Global Business Services, AECOM
IDG G
11:20 am - 1:00 pm IDG G: What’s Next for Automation: Disrupting Shared Service Centers with AI Jean-Claude Charpenet - Vice President of Sales Europe, SidetradeMatthiew Hill - Global Solutions Consultant, Sidetrade
Lafras Moolman - Director Finance Transformation, CRH – Tarmac
IDG H
11:20 am - 1:00 pm H: Practical Applications for AI and ChatGPT in Finance Shared Services Charlie Warne - Senior Solutions Consultant, EMEA, AppZen
IDG I
11:20 am - 1:00 pm I: Leveraging Intelligent Automation Scale Transformation Lena Rampula - Head of Presales Engineering, Rossum
IDG J
11:20 am - 1:00 pm J: Harnessing Data to Drive Competitive AdvantageSponsored by: PRGX
Employee, Customer & Stakeholder Experience
IDG K
11:20 am - 1:00 pm K: Change Management Challenges and Best PracticesIDG L
11:20 am - 1:00 pm L: Fighting the War of Talent Lukasz Wielochowski - Head of Enterprise Solution Hub in Poland, Moderna
IDG M
11:20 am - 1:00 pm M: Employee Value Proposition Jakub Wojdat - Senior Director Finance, Global Head of Finance Shared Services, TE Connectivity
Jakub Wojdat
Senior Director Finance, Global Head of Finance Shared ServicesTE Connectivity
IDG N
11:20 am - 1:00 pm N: Creating the Best Experience for Stakeholders through Different Technologies Deborah Kops - Founder, Sourcing Change
Operating Model & GBS Strategies
IDG O
11:20 am - 1:00 pm O: Global Process Ownership: Driving Global Process Design Julian Rubbino - Partner, EMEIA GBS Solution Owner, EY
IDG P
11:20 am - 1:00 pm P: Outsourcing vs. Captive vs GBS: What are the key trends? Lars Hölzer - Head of Business Services & Digital, Fresenius Kabi
IDG Q
11:20 am - 1:00 pm Q: An Outcome Based Approach with BPOs to Drive Results Ashish Paul - Director, Infosys BPMHari Ram - CFO Advisory - Finance Transformation, Infosys BPM
IDG R
11:20 am - 1:00 pm R: Location Strategies vs. Virtual Centres: Where will your future SSC be? Salvatore Russo - Head of Strategy and Service Enablement, AstraZeneca
Service Delivery
IDG S
11:20 am - 1:00 pm S: Leveraging Key Metrics and Performance Management to Fine-tune your GBS Strategy Tom Bangemann - Head of Data Development & Research, SSON Research & Analytics
IDG T
11:20 am - 1:00 pm T: SLA, Billing & PricingIDG U
11:20 am - 1:00 pm U: Feedback Management
Operations & Management
IDG W
11:20 am - 1:00 pm W: Daily Management, Lean Thinking & Continuous Improvement Pawel Kalinowski - Executive Director GBS Strategy, Organon
IDG X
11:20 am - 1:00 pm X: Instilling Problem Solving as a CapabilityIDG Y
11:20 am - 1:00 pm Y: Branding, Onboarding & Talent Management Sarunas Suipis - MD & EVP, Citco Fund Services Lithuania
IDG Z
11:20 am - 1:00 pm Z: Leading Transformation at Scale: Challenges, Pitfalls and Experiences Frederic Chateau - Finance Transformation Director, Europcar Mobility Group
1:15 pm - 1:45 pm (Invitation-Only) Masterclass with Thomson Reuters: Solving the Centralised Statutory Reporting Challenge
George Sugden - Account Director, Global Statutory Reporting, Key Strategic Accounts, Thomson ReutersDirk Renders - Global Director, Statutory Accounting, Archer Daniels Midland Company
Mark Boakes - Client Advisory and Strategy Consultant, Thomson Reuters
Many businesses are looking to drive efficiency and reduce cost in their statutory reporting process through centralisation and standardisation. However, there are major challenges to overcome including a lack of country specific knowledge and local language requirements. Join us to hear first-hand how these challenges were overcome by a large MNC in their global business. In this interactive session, come and discuss your challenges with the experts from Thomson Reuters, network with your peers and get the latest information on what we are hearing from the market about the drivers for transformation.
Sponsored by: Thomson Reuters
George Sugden
Account Director, Global Statutory Reporting, Key Strategic AccountsThomson Reuters
Lunch
1:00 pm - 1:55 pm Lunch
2:30 pm - 3:00 pm
Live Benchmarking Masterclass with SSON Research & Analytics
Naomi Secor -
Global Managing Director,
SSON Research & Analytics
Ever wondered how your SSO/GBS performance stacks up against the best? In this interactive session, you’ll select the metrics that matter most to you, and we'll reveal live benchmarking results from three powerful datasets: your peers, the Top 20 Most Admired SSOs, and the World's Best GBS finalists.
Hear from award-winning leaders who will unpack the results, share their own performance metrics, and reveal the tactics that propelled them to the top. This isn’t just a data dive—it's a behind-the-scenes look at what it takes to be the best and a sneak peek into the insights you can unlock with SSON R&A.
Walk away with fresh data, winning strategies, and an edge in your SSO/GBS journey. Don’t miss this!
3:00 pm - 3:30 pm
Afternoon Break
3:30 pm - 4:00 pm A Journey to Digital R2R – How Reckitt is drastically transforming it’s R2R function
Harminder Virdi - Head of Global Finance Service Centre, ReckittAman Joshi - Partner, EY
Ross Booton - Value Architect, BlackLine
Join us on a transformative journey as Reckitt, a leading manufacturer of health, hygiene and nutrition products, modernizes it’s Record to Report (R2R) function. Driven by the recent global pandemic, Reckitt has taken bold steps to achieve its ambitions and goals. The execution of the Transformation Program in company’s largest & most complex market has given Reckitt a solid foundation to build a state-of-the-art R2R function from. Hear from Harminder Virdi, Head of Reckitt Global Finance Services, Aman Joshi, an Ernst & Young Partner, and Ross Booton, Value Architect at BlackLine, as they share their insights and experiences on what is making this journey successful so far, the lessons learned, and how they play to take this transformation to the next level. This is a not-to-be-missed session for finance professionals seeking to take their function to new heights.
4:05 pm - 4:35 pm Leverage Digital Enablers to Drive Visibility, Profitability & Team Development
Jean-Claude Charpenet - Vice President of Sales Europe, SidetradeDean Harrigan - Northern Europe VP Sales, Sidetrade
Chris Gunning - Global Finance Transformation – Global Shared Services, Nielsen IQ
· Drivers, challenges and lessons learned when upgrading and transforming finance systems
· What are the other key digital enablers we can leverage to drive visibility and profitability?
· How is digital finance transformation improving the team development and employee experience?
· How can Shared Services support enterprise working capital optimization?
Sponsored by: Sidetrade
4:40 pm - 5:10 pm Panel Discussion: ERP Systems Transformation as a Key Vehicle to Re-invent the Target Operating Model, Build Capabilities and Develop a Data Foundation
Lizzy Bowling - Executive Director, Head of Strategy and Service Management Global Business Services, Astellas Pharma EuropeElisabeth Drouffe - SSC Director and Head of Group Finance Transformation, Europcar Mobility Group
Rahul Malhotra - Senior Director – SSC Operations & Global Process Owner QTC, Avis Budget Group BSC (Hungary)
· Sharing key insights from systems transformation experiences and the impact on the operating model
· Driving global Standardisation and the GPO model from ERP deployment
· How can ERP deployment be a vehicle for the future of talent, developing new learning culture and new employee value propositions?
· How to capture the interaction between the ERP deployment and Data to driving much higher level of insights
Lizzy Bowling
Executive Director, Head of Strategy and Service Management Global Business ServicesAstellas Pharma Europe
Elisabeth Drouffe
SSC Director and Head of Group Finance TransformationEuropcar Mobility Group
Rahul Malhotra
Senior Director – SSC Operations & Global Process Owner QTCAvis Budget Group BSC (Hungary)
3:30 pm - 4:00 pm CASE STUDY: Ramping up HR Services focusing on Employee Experience: A Continuous Journey Post “Go Live”
Anat Markus - Head of Global Business Services, AkzoNobelPeople Services and HR GBS are uniquely placed to offer enhanced value to the most valuable stakeholders in their organisations – their employees. Yet how to realise the full potential of HR services through systems implementation continues to be a big challenge. Anat will share how AkzoNobel’s HR transformation journey focusing on how to build a compelling story after the “go live” moment and bring everything to life:
· Why is the ‘Big Go-Live’ Only the Beginning?
· A phased approach to continuously improve employee experiences whilst simplifying HR processes
· Sharing key governance and KPIs to measure progresses at each stages
· How has a powerful change management approach made a big impact
4:05 pm - 4:35 pm Case Study: Accelerating Process Integration and Talent Management to Advance your GBS Transformation
· Implementing a robust GBS integration strategy and framework
· Developing clear and standardised metrics and KPIs to achieve service excellence
· Developing integrated global process capabilities beyond functions and locations
· Developing a productive talent management system as a fundamental to GBS transformation
4:40 pm - 5:10 pm Panel Discussion: Driving Digital HR Transformation with Business Impact: Best Practices & Experiences
Timo Romero Soria - Vice President HR Hire to Retire Business Steering & Development, Deutsche Telekom Services EuropeDavid Poole - Executive Chairman, Emergence Partners
· Moving from transactional services to business partnering solutions: How is digital transformation paving the way
· Developing and optimising end-to-end HR services
· Developing a digital HR backbone
· Driving the next level of employee experiences What’s the future for digital HR services?
Timo Romero Soria
Vice President HR Hire to Retire Business Steering & DevelopmentDeutsche Telekom Services Europe
3:30 pm - 4:00 pm GBS 4.0 - Craft Your Value Proposition to Embrace the Challenges of Tomorrow
Michał Bielawski - Managing Partner, Adaptive Solutions Advisory GroupThis session will explore practitioner approach towards top-performing and self-learning business services organization. Get critical tips from the session concerning:
- Comprehensive maturity evaluation as a catalyst for the transformation roadmaps
- Shape of GBS strategies in line with business imperatives and commitments towards key stakeholders
- Evolution & alignment on implementation initiatives triggering new scope, governance model & process management techniques powered by recent technology developments
Sponsored by: Adaptive Group LTD
4:05 pm - 4:35 pm Case Study: Bringing GBS and Digital Together to Drive Process and Service Innovation and Integration
Lars Hölzer - Head of Business Services & Digital, Fresenius KabiMany GBS organisations have integrated a wide variety of functions and processes, yet it’s not easy to bring everything together with an integrated approach. This session will share a very interesting approach of driving service diversification, process innovation and integration by bringing GBS and IT functions together.
· Increase focus on effectiveness and efficiency by bringing GBS and IT together
· Accelerate digital transformation, common prioritization on software solutions and process optimisation with an integrated approach
· Creating a strong service excellence brand whilst expanding beyond finance into HR, IT and other business-related services
· Sharing key insights and lessons learned from the Fresenius Kabi and paving the road ahead
4:40 pm - 5:10 pm Panel Discussion: Strategies, Challenges and Best Practices in Expanding Shared Services and GBS Scope
Ana Cambra - Head, Nestlé Business ServicesBoris Wouters - GM, GBS Hub in Krakow, PepsiCo
Priyambhu Arya - CEO Business Centre Of Excellence, ArcelorMittal
Julie Ayres-Smith - Global Process Owner, Order to Cash, Carrier
Expanding shared services scope is a priority for many GBS leaders to drive maturity and value-add. Yet identifying the right scope and services and implementing that is not an easy task. This panel gathers the most experienced leaders in the space to share key learnings and insights:
· Assessing the readiness from the current GBS model and processes
· Understanding the business priorities to align the new services scope
· Communicating and strategizing the scope expansion effectively for successful delivery
3:30 pm - 4:00 pm Fireside Chat: What Does It Really Take to Become the World's Best GBS?
Sumit Mitra - Chief Executive Officer, TESCO Global Business ServicesJames Hall - CEO, Enate
- In general, identify the most pressing operational issues that finance professionals are grappling with today.
- What are the key differentiating principles which makes Tesco Business Solutions the world’s best?
- How has workload and workforce changed in the last 3 years both in TBS and more widely?
- How do you think about digital transformation at TBS as it relates to finance?
- What is next for the future of work?
4:05 pm - 4:35 pm Panel Discussion: How Pharma Tech Specialists Qinecsa is Using Advanced Tech to Leapfrog the Competition and Lead the Drug Safety Sector
Katie Swannell-Gibbs - Global Head of Consulting, Emergence PartnersIn 30 minutes we will show you how a technology-lead business transformation strategy and the deployment of advanced technology has delivered exponential improvements to the Qinecsa business. And how it has improved both the internal ways of working and people experience, as well as client delivery and optimisation.
- Where to start in a technology-lead business transformation strategy
- How to set clear objectives/metrics
- How to ensure you bring your people with you on the journey
4:40 pm - 5:10 pm IDP In The Age of Generative AI: Overcoming the Data Challenge to Advance Digital Transformation
Shashi Ghargava - Executive Vice President & Head - Solutions Group, DatamaticsReto Sahli - SVP and Chief Information Officer, HAVI Supply Chain, HAVI
Structured and accurate data is the pre-requisite for digital transformation and proves to be one of the biggest challenges for many on-gong transformation projects. Join this panel discussion to draw insights from the leaders who look to tackle this on daily bases:
· Key steps for providing a good data basis to accelerate automation and digital transformation
· Managing unstructured data effectively
· Best practices in developing a solid data governance
5:10 pm - 5:15 pm
Move back to Auditorium
5:15 pm - 5:45 pm
Case Study: Laying a Foundation Towards Data-Driven GBS: An Integrated Approach of RPA, Process Mining, Chatbots & BPM
Nikolay Goldovich -
Head of Data Process Automation CoE,
Sanofi
Many organisations have introduced automation and intelligent tools. Yet the next step is to have an integrated approach to combine the powers of these technological tools to drive greater business value. This session will showcase a framework for doing this and explain how the approach can deliver maximum value.
· The importance of strong governance and how to build that from the get-go
· Mapping out organisational end-to-end process to define the landscape and establish process ownership
· Establish process ownership
· Leveraging automation to drive efficiency
6:30 pm - 10:00 pm
SSOW Europe 2023 Impact Awards Ceremony & Gala Dinner (By Invitation and Pre-Registration Only)
Joanne Griffin -
Founder & CEO,
AdaptIQ
Sameer Jalundhwala - SVP, GBS Operations & Outsourcing, NTT
Chris Gunning - Global Finance Transformation – Global Shared Services, Nielsen IQ
Lafras Moolman - Director Finance Transformation, CRH – Tarmac
Tony Saldanha - President, Inixia
Fraser Kirk - VP HR Transformation & Systems, GKN Automotive
Phil Priest - Head of GBS, Rolls-Royce
Kamila Grembowicz - Head of Global Business Solutions, Astellas Pharma
Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Gold and Silver pass holders only.
