Join this session to hear the business drivers, challenges and progress from ASML’s GBS launch experience.

·       The moment in time for the GBS leapfrog: What have we learned today compared to 10 years ago about GBS capabilities?

·       Balancing business as usual with the GBS expansion during the transitioning stage

·       What have been the key success factors when building an end-to-end One GBS organisation?

Aloys Kregting

Senior Vice President ASML Business Services
ASML

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Jules Smeets

Head of ASML Business Services Capability Center
ASML

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After consolidating from ten locations to two and expanding to eight core functions, more than doubling the workforce at the same time, it is time now for Kerry GBS to step into the next phase of their global transformation. Focused on delivering tangible benefits through data and digital transformation, join this session to hear from Vanessa on the following key areas:

·       Sharing the Kerry Group GBS transformation journey focusing on moving up the value chain in value creation

·       Developing distinctive approaches to employee development as a critical component in driving rapid and profound transformation

·       Driving employee experiences and customer experiences by simplifying processes and making things easier

·       Outlining the business impact on both top and bottom-line performances

·       What’s next? Building towards our digitalisation roadmap

Vanessa Rechter

GBS Transformation Global Head
Kerry

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This case study will share Mundipharma’s transformative journey moving away from their onshore captive model towards a BPO model.  This transformation has not only delivered efficiency and agility but also shifted perceptions, driving a more profound business and operating model change. Join us for key learnings from this journey, including:  

·       Redefining the future operating model and enabling new ways of thinking through shared services transformation. How did we drive this at Mundipharma?

·       Sharing the innovative “Lift and Align” transition approach to drastically reduce transition cycles

·       Building a template of process and ensuring alignment with a robust governance framework

·       Exploring innovation to develop and improve the ways of working around the engagement and interaction model

·       What are the key lessons from working with BPO providers

·       Leveraging FSSC as a launchpad to extend new ways of working to the wider business

Shahd Al-Azzawi

Senior Director, Head of FSSC & Operational Finance
Mundipharma

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Yousaf Mian

Director, Shared Services Transformation Programme
Mundipharma

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Managing productivity and performance management methods in practical and measurable ways sets a solid foundation for GBS and shared services organisations. This session will dive deep into the key methods and metrics DHL Global Forwarding are using to manage and govern performance, how they are engaging with their stakeholders and the proven tools they are utilising to manage capacity and productivity.

·       Managing and measuring capacity and productivity with an outcome focus

·       Sharing Insights into the specific tools and techniques that are helping to drive productivity and performance

·       Finding a fine balance on key metrics around Service Request/FTE, Turn Around Time & Accuracy

·       Sharing real-world examples of successful performance management strategies in GBS, highlighting lessons learned and best practices

Dr. Frank Schüler

Managing Director Global Service Center
DHL Global Forwarding and Freight

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·       How to develop the business case for process mining

·       Process mining in the age of Chat GPT, AI and machine learning: Sharing the practical examples

·       New applications for process mining: Which processes are getting the best results?

·       What’s next? The future for process mining and intelligence  

Krzysiek Znaleziony

Head of Digital Transformation
Philip Morris International GBS

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·       Sharing real-life experiences on how to leverage a centralised controllership model to drive strategic finance transformation agenda

·       Launching shared services for controllership: Balancing technology, standardisation and market requirements

·       Broadening the perspective on Controllership beyond traditional boundaries: Integrating and balancing the cost, cash and controls cycle effectively through organisational design

·       Doing more with less: Addressing the cost pressure by pioneering and investing in automation and AI 

James Thieriot

VP, Global Business Services Project
Sodexo

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At its core, HR focuses on the employee journey and experience. So, how do we maintain the focus on people when implementing AI? This session will explore how to leverage AI tools to enhance talent acquisition and improve employee retention, while emphasising the critical need for human interaction. The session will also delve into insights gained from recent research on the interplay between innovative technologies and employee engagement, highlighting the importance of addressing the psychological impacts of automation.

·       Find the right balance between efficiency and empathy in the constantly changing landscape of HR to ensure that the employee experience is always met

·       Improve employee retention rates by implementing practices that prioritise human connection, even in automated workflows

·       Create a culture of continuous improvement by applying tools that encourage open communication between employees and management

Berin Terzic

Global HR Shared Services M&A Head
Siemens

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AI, globalisation, regulatory changes, data security and privacy, changing working patterns; all are contributing to the latest payroll transformation. The big question, though, is how can you prepare for the future of your payroll operations? This session will explore the latest payroll transformation, the importance of accurate data and what the next 3 - 5 years will look like for payroll at Boston Scientific.

·       Enhance employee engagement and buy-in by implementing transparent communication strategies that outline the benefits of the payroll transformation

·       Reduce compliance risks by adopting best practices for monitoring regulatory changes and ensuring that your payroll system stays up-to-date

·       Increase operational efficiency by leveraging automation tools and understanding how to incorporate them into your existing processes effectively

·       Understand the importance of data processing and the need for accurate data in payroll transformation

Tomasz Bortlisz

Global Payroll Director, GBS Warsaw Site Leader
Boston Scientific

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In our industry, the common wisdom is that a ‘true’ GBS has ownership of process delivery. Yet, according to recent research, over 50% of operations have some degree of landlording—the provision of global infrastructure and capability that moves the dial for the business and functions.

If you want to create value by deploying a landlord model, join this session! The workshop will cover

·       Making the case for landlording

·       Deploying the right model

·       Organising for success

·       Establishing effective governance

·       Avoiding landlording traps

Deborah Kops

Industry Influencer and Shared Services Expert
Sourcing Change

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We hear a lot of successful transformation stories at conferences. The reality is that the majority of transformation programmes fail and those are the moments where we learn the biggest lessons. This session is designed for leaders to challenge and interrogate the true reasons behind their failed transformation efforts, providing a rare and unique opportunity to draw the most valuable lessons from an honest, raw and peer-led dialogue format.

·       Sharing examples of where transformation efforts fall apart

·       Digging deep into the reasons behind these failed efforts

·       What could have been done differently? 

Lubnah Alam

Director of Finance Operations
EG Group

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Arnaud Diaz

GBS EMEA Regional Lead
Zimmer Biomet

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A fundamental focus for any shared services or GBS organisation is the ability to calculate and articulate value effectively to customer and stakeholders. While there are numerous methodologies available, which approach best suits your organisation? This session will go into the details with a practical demonstration calculating savings and benefits and defining an effective pricing strategy. Join us for insights and interactive discussions on the following topics:

·       How to describe and calculate value in GBS and align it strategically with the enterprise agenda

·       Approaches and models for effective pricing and recharging

·       Strategies for communicating the overall value of GBS to customers in order to balance pricing effectively 

Salvatore Russo

Head of Strategy and Service Enablement
AstraZeneca

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Saj Molaee

Senior Finance Director - Global Enabling Functions
AstraZeneca

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