European Shared Services and Global Business Services (GBS) leaders are at the forefront of a dynamic transformation journey, progressing from foundational capabilities to fully integrated mega GBS models. This evolution in Europe goes beyond cost efficiency — it’s about driving strategic value, fostering innovation, and enhancing stakeholder experiences tailored to the unique demands of the region.

In this visual analytics workbook, we focus on five critical themes shaping the future of European GBS:

• Delivering value across maturity stages
• Embracing AI and digital transformation
• Achieving end-to-end process excellence
• Crafting outstanding experiences
• Cultivating resilient talent strategies

Access this interactive report now to find out how GBS in the region are faring.