In 2023, the generative AI revolution truly took off, and the Shared Services & GBS industry quickly embraced it to remain competitive. As we look ahead to 2025, an impressive 77% of GBS leaders believe that generative AI is crucial to their success. However, it’s surprising to note that over 50% of these leaders have yet to initiate or complete a generative AI project. Now is the time to act – don’t risk being left behind!

In partnership with SSON, we are excited to share the latest insights into the application of generative AI in shared services over the past year. This report will help you benchmark your organisation against your competitors and gain an understanding of how others are utilising this transformative technology.

In this report, we will:

• Explore how AI is revolutionising Customer Experience, Finance, HR & Recruiting, and Change Management
• Address crucial concerns such as data privacy in Generative AI
• Investigate current inconsistencies with the technology
• Review real-world case studies from Siemens GBS, Mars, and Swiss Re, among others

This report is your essential guide to understanding the profound impact of generative AI on shared services in the past year and how you can either enhance or implement it within your organisation. Stay ahead of the competition – get your copy today!