For the past 25 years, the Shared Services & Outsourcing Week (SSOW) community has been at the forefront of transformation, shaping the evolution of Shared Services and Global Business Services (GBS) from their early foundations to the cutting-edge, innovative future we see today.

In this exclusive 25th Anniversary Infographic, we take you on a journey through the three pivotal stages of Shared Services evolution:

1. Launching: The early foundations of Shared Services as a cost-saving function.
2. Scaling: The hybrid revolution, where technology and human capital converge.
3. Mega GBS: The digital-powered future of fully integrated business services.

This milestone piece is driven by insights from SSOW’s Advisory Board, including Steve Rudderham, Head of Global Business Services, Carrier, Michael van der Steen, Operations & Insights Director, BMI Group, Jay Desi, Vice President, IT Infrastructure & Operations, JTI and Chris Gunning, Global Finance Operations, Enablement Leader, Nielsen IQ who are some of the most experienced leaders in the industry, and have shaped and witnessed the transformation firsthand. 

Download this piece to learn more about:

• Insights from industry pioneers on what’s changed and what’s next.
• Explore key trends that have defined Shared Services over the past 25 years.
• Discover what the future holds for AI, automation, and next-generation operating models. 

Join us as we celebrate 25 years of impact, innovation, and progress, and look ahead to the next era of Shared Services!